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An empirical study of the use of information technology to support total quality management

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References

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Cited by

2013Integration of EFQM framework and quality information systems37 cited
2015Synergies between quality management and information systems: a literature review and map for further research30 cited
2017Proposing a new modus operandi for sustainable business excellence: the case of Greek hospitality industry27 cited
2010Assessing the impact of information technology on firm performance using canonical correlation analysis26 cited
2012Um estudo bibliométrico sobre a evolução da pesquisa da qualidade em serviço20 cited
2009A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance

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15 cited

2012The Role of Information Systems in Implementing Total Quality Management15 cited

2012The role of organisational infrastructure in successful ERP implementation: an empirical study by hierarchical regression and PCA13 cited

2007The complementary role of business process reengineering and information technology to total quality management practices11 cited