Satisfaction with Union Representation

Jack Fiorito · Daniel G. Gallagher · Cynthia V. Fukami

82 citations0/0 files storedIndustrial and Labor Relations Review

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Labor Movements and Unions Job Satisfaction and Organizational Behavior Legal and Labor Studies

Abstract

This study develops and empirically tests a model of satisfaction with union representation using national data from the 1977 Quality of Employment Survey. Overall union satisfaction is specified as a function of union members' expectations concerning union efforts and the perceived outcomes of union performance on (1) bread and butter issues (such as wages and benefits), (2) quality of work issues (such as job interest and workers' voice in the employing organization), and (3) member-union relations (such as the quality of communication between union leaders and members). The results indicate that internal member-union relations and bread and butter issues are much more important than QWL issues in determining members' satisfaction with their union. The determinants of expectations and perceived outcomes are also briefly considered.

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References

1977Handbook of Industrial and Organizational Psychology.1976The nature and causes of job satisfaction 1984What do unions do 1995The Transformation of American Industrial Relations.1973Motivation in Work Organizations 1984Quality of Employment Survey, 1972-1973 1980Commitment to the union: Development of a measure and an examination of its correlates.1975Motivation in Work Organizations.

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1989WORKPLACE JUSTICE AND JOB SATISFACTION AS PREDICTORS OF SATISFACTION WITH UNION AND MANAGEMENT.1990Unions and Job Satisfaction 2005Union Disaffection and Social Identity 1991Union Membership Attitudes and Participation 2001Unionized Employees'Perceptions of Role Stress and Fairness during Organizational Downsizing: Consequences for Job Satisfaction, Union Satisfaction and Well-Being 2006Grievance management and its links to workplace justice

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