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Understanding the Antecedents and Consequences of Live-Chat Use in E-Commerce Context · Study

WorkUnderstanding the Antecedents and Consequences of Live-Chat Use in E-Commerce Context

Lele Kang2014

Work2014

Understanding the Antecedents and Consequences of Live-Chat Use in E-Commerce Context

Lele Kang · Xiang Wang · Chuan‐Hoo Tan · J. Leon Zhao

10 citations·0/0 files stored·Lecture notes in computer science

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Technology Adoption and User Behaviour Digital Marketing and Social Media AI in Service Interactions

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References

2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 2007Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 1997Exploring the Implications of the Internet for Consumer Marketing 1989Information Processing from Advertisements: Toward an Integrative Framework 1991Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information from Ads 1994Influence of Experience on Personal Computer Utilization: Testing a Conceptual Model 2017Social Construction of Communication Technology 2012On Product Uncertainty in Online Markets: Theory and Evidence1

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Details

Year2014

Typeother

Published2014-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations10

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1007/978-3-319-07293-7_49

openalex_workW201258736

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