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Understanding the Antecedents and Consequences of Live-Chat Use in E-Commerce Context
16 references·0 citing·49 second hop
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References

  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
  • 2007Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective12,645 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
  • 1989Information Processing from Advertisements: Toward an Integrative Framework1,003 cited
  • 1991Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information from Ads988 cited
  • 1994Influence of Experience on Personal Computer Utilization: Testing a Conceptual Model757 cited
  • 2017Social Construction of Communication Technology733 cited
  • 2012On Product Uncertainty in Online Markets: Theory and Evidence1681 cited
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  • 1991Organizational Colleagues, Media Richness, and Electronic Mail576 cited
  • 2009The influence of C2C communications in online brand communities on customer purchase behavior564 cited
  • 2007How motivation, opportunity, and ability drive knowledge sharing: The constraining‐factor model

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527 cited
  • 2010Effects of Interactivity on Website Involvement and Purchase Intention521 cited
  • 2007Effects of online communication practices on consumer perceptions of performance uncertainty for search and experience goods439 cited
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