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References

2005Logistics and supply chain management : creating value-adding networks910 cited
2002Logistics needs qualitative research – especially action research368 cited
2000Towards understanding consumer response to stock-outs320 cited
2003Desperately seeking shelf availability: an examination of the extent, the causes, and the efforts to address retail out‐of‐stocks289 cited
2004Rapid-Fire Fulfillment256 cited
2001CONSUMER RESPONSE TO RETAIL STOCKOUTS201 cited
2003Quick response: perceptions of UK fashion retailers118 cited
2000Retail Grocery Logistics in the UK80 cited
2013Principles of Retailing70 cited

Cited by

2012Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper55 cited
2014Value attenuation and retail out-of-stocks40 cited
2013CUSTOMERS' EXPECTATIONS AND PERCEPTIONS OF SERVICE QUALITY: THE CASE OF PICK N PAY SUPERMARKET STORES IN PIETERMARITZBURG AREA, SOUTH AFRICA29 cited
2019On-shelf availability and logistics rationalization. A participative methodology for supply chain improvement23 cited
2010Supply Chain Management and Retailing22 cited
2013

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Fast-ship commitment contracts in retail supply chains

15 cited

2016The role and attributes of manufacturing companies in virtual supply chains14 cited