SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A computerized quality function deployment approach for retail services · Study

ArticleShelves

ArticleA computerized quality function deployment approach for retail services

Charles V. Trappey1996

Article1996

A computerized quality function deployment approach for retail services

Charles V. Trappey · Amy J.C. Trappey · Shuenn-Jia Hwang

75 citations·0/0 files stored·Computers & Industrial Engineering

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality Function Deployment in Product Design Customer Service Quality and Loyalty Management Systems and Quality Improvement

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 75 citations exist upstream.

References

1954The critical incident technique.2007Critical Incident Technique 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1982An Investigation into the Determinants of Customer Satisfaction 1988The House of Quality 1968Readings in Attitude Theory and Measurement 1993The Voice of the Customer 1978Brand Loyalty: Measurement and Management

Cited by

2012A Case Study on Quality Function Deployment (QFD)2003A framework of an intelligent quality function deployment (IQFD) for discrete assembly environment 2012A fuzzy QFD approach to determine supply chain management strategies in the dairy industry 2008Designing a supply chain management academic curriculum using QFD and benchmarking 2011International business curriculum design: identifying the voice of the customer using QFD 2014Patent-based QFD framework development for identification of emerging technologies and related business models: A case of robot technology in Korea

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2011Negative emotions and their effect on customer complaint behaviourarticle · 5 shared references 2010The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industryarticle · 5 shared references 1995Product quality expectations: Towards an understanding of their antecedents and consequencesarticle · 5 shared references 2006An empirical study of quality function deployment on company performancearticle · 5 shared references 2003New insights into consumer-oriented food products designthesis · 5 shared references 1993Customer satisfaction, customer retention, and market sharearticle · 4 shared references

Details

Year1996

Typearticle

Published1996-09-01

VenueComputers & Industrial Engineering

ISSN-L0360-8352

Languageen

Citations75

Files0 public / 0

ShelfQuality Function Deployment in Product Design

Identifiers

doi10.1016/0360-8352(95)00179-4

openalex_workW2012793704

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2008Quality function deployment: a comprehensive literature review

2018Consumer driven product technology function deployment using social media and patent mining