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Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument
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Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument (2007)Perceived Service Quality in a University…Case study research: design and methods (2011)Case study research: design a…Strategic management a stakeholder approach (2010)Strategic management a stakeh…Case Study Research (2004)Case Study ResearchBarriers and benefits in the adoption of e‐government (2004)Barriers and benefits in the …Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Qualitative inquiry and research design: choosing among five traditions. (1998)Qualitative inquiry and resea…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Basics of Qualitative Research (1992)Basics of Qualitative ResearchUnderstanding Customer Expectations of Service (1991)Understanding Customer Expect…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Basics of qualitative research (1990)Basics of qualitative researchA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Quality, satisfaction and behavioral intentions (2000)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The Circular Economy – A new sustainability paradigm? (2016)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)A Purposeful Approach to the Constant Comparative Method in the Analysis of Qualitative Interviews (2002)An Introduction to Qualitative Research (2009)Theory Construction in Qualitative Research (2012)Strategies for Theorizing from Process Data (1999)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 2011Case study research: design and methods21,763 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1998Qualitative inquiry and research design: choosing among five traditions.18,565 cited
  • 1992Basics of Qualitative Research17,850 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2004Case Study Research15,455 cited
  • 1990Basics of qualitative research11,107 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 1991Understanding Customer Expectations of Service

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1,403 cited
  • 2004Barriers and benefits in the adoption of e‐government527 cited
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