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Does customer engagement with internet based services influence adoption of other new products?
16 references·0 citing·31 second hop
Does customer engagement with internet based services influence adoption of other new products? (2010)Does customer engagement with internet ba…A New Product Growth for Model Consumer Durables (2004)A New Product Growth for Mode…Management information systems: managing the digital firm (2003)Management information system…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Exploiting the virtual value chain (1999)Exploiting the virtual value …Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Value-Focused Thinking: A Path to Creative Decisionmaking (1992)Value-Focused Thinking: A Pat…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior (1991)Predicting User Intentions: C…Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings (1982)Innovation characteristics an…A New Product Growth Model for Consumer Durables (1976)A New Product Growth Model fo…A New Product Growth for Model Consumer Durables (1969)A New Product Growth for Mode…Diffusion of Innovations (1963)Diffusion of InnovationsStrategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)User Acceptance of Information Technology: Toward A Unified View1 (2003)A Coefficient of Agreement for Nominal Scales (1960)Understanding Information Technology Usage: A Test of Competing Models (1995)Diffusion of Innovations 1 (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Information Technology Implementation Research: A Technological Diffusion Approach (1990)Social Cognitive Theory of Mass Communication (2001)The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)Using Online Conversations to Study Word-of-Mouth Communication (2004)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)Electronic word-of-mouth in hospitality and tourism management (2007)What Makes Online Content Viral? (2011)The diffusion of innovations (1983)Using the Internet to Promote Health Behavior Change: A Systematic Review and Meta-analysis of the Impact of Theoretical Basis, Use of Behavior Change Techniques, and Mode of Delivery on Efficacy (2010)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 1963Diffusion of Innovations6,675 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1969A New Product Growth for Model Consumer Durables5,999 cited
  • 1991Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior4,215 cited
  • 1976A New Product Growth Model for Consumer Durables3,948 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1982Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings3,284 cited
  • 2004A New Product Growth for Model Consumer Durables2,413 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 1992Value-Focused Thinking: A Path to Creative Decisionmaking2,139 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2003Management information systems: managing the digital firm

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1,424 cited
  • 1999Exploiting the virtual value chain1,059 cited
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