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Productivity and Effectiveness in Service Firms
5 references·1 citing·16 second hop
Productivity and Effectiveness in Service Firms (1984)Productivity and Effectiveness in Service…Marketing Productivity Analysis (2014)Marketing Productivity Analys…Managing the service economy : prospects and problems : essays commissioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, Wharton School, University of Pennsylvania (1985)Managing the service economy …The structure of service firms and their marketing policies (1983)The structure of service firm…Marketing Intangible Products and Product Intangibles (1981)Marketing Intangible Products…Distribution in Great Britain and North America. (1962)Distribution in Great Britain…Non-academic service quality: comparative analysis of students and faculty as users (2012)Non-academic service quality:…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)The Purchasing-Power Parity Doctrine: A Reappraisal (1964)A dynamic model of process and product innovation (1975)The Different Operations Strategy Planning Process for Service Operations (1991)Perceptions of services (1996)Capturing value creation in business relationships: A customer perspective (2003)Value in business markets: What do we know? Where are we going? (2005)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Efficiency and regulation in Spanish hypermarket retail trade (2008)Technical efficiency in the retail food industry (2009)Efficiency determinants in retail stores: a Bayesian framework (2010)Measures of Marketing Success: (2002)Performance benchmarking and strategic homogeneity of Indian banks (2002)Seven Barriers to Customer Equity Management (2002)
this work references cited by second hop

References

  • 1981Marketing Intangible Products and Product Intangibles684 cited
  • 2014Marketing Productivity Analysis120 cited
  • 1962Distribution in Great Britain and North America.85 cited
  • 1983The structure of service firms and their marketing policies29 cited
  • 1985Managing the service economy : prospects and problems : essays commissioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, Wharton School, University of Pennsylvania22 cited

Cited by

  • 2012Non-academic service quality: comparative analysis of students and faculty as users27 cited

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