SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
When a brand caught fire: the role of brand equity in product-harm crisis
16 references·14 citing·42 second hop
When a brand caught fire: the role of brand equity in product-harm crisis (2014)When a brand caught fire: the role of bra…Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers (2010)Brand Attachment and Brand At…Building Brand Equity through Corporate Societal Marketing (2002)Building Brand Equity through…Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Consumer Response to Negative Publicity: The Moderating Role of Commitment (2000)Consumer Response to Negative…Attributional Thoughts about Consumer Behavior (2000)Attributional Thoughts about …A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)The Company and the Product: …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…The Effects of Sequential Introduction of Brand Extensions (1992)The Effects of Sequential Int…Managing Brand Equity (1991)Managing Brand EquityDistinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)Distinguishing Coupon Pronene…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Attribution theory in social psychology (1967)Attribution theory in social …Execution novelty: Improving brand evaluations in cause sponsorship (2023)Execution novelty: Improving …Does brand attachment protect consumer–brand relationships after brand misconduct in retail banking? (2023)Does brand attachment protect…Exploring the Relationship Between Corporate Social Responsibility, Trust, Corporate Reputation, and Brand Equity (2021)Exploring the Relationship Be…Do brand rumors matter? The role of brand equity and response strategy to brand rumor (2021)Do brand rumors matter? The r…The effects of brand origin and country-of-manufacture on consumers' institutional perceptions and purchase decision-making (2020)The effects of brand origin a…Social media responses and brand personality in product and moral harm crises: why waste a good crisis? (2020)Social media responses and br…On the relationship between brand scandal and consumer attitudes: A literature review and research agenda (2020)On the relationship between b…Face, fate and brand equity: service recovery justice and satisfaction (2020)Face, fate and brand equity: …Brand Externalities: A Taxonomy (2020)Brand Externalities: A Taxono…How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public (2018)How to Fix a Lie? The Formati…Asymmetric cognitive, emotional and behavioural effects of values-related and performance-related negative brand publicity (2018)Asymmetric cognitive, emotion…A real product scandal’s impact on a high-equity brand: a new approach to assessing scandal impact (2018)A real product scandal’s impa…The Importance of “Consumer Type” in the Attribution of Crisis Responsibility: The Case of the Maggi Noodles Crisis in India (2017)The Importance of “Consumer T…Consumer response to private label brands’ negative publicity: a relational effect on retailer’s store image (2017)Consumer response to private …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Brand Community (2001)The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands (2005)Brand Love (2011)Emotional Brand Attachment and Brand Personality: The Relative Importance of the Actual and the Ideal Self (2011)Brand authenticity: An integrative framework and measurement scale (2014)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)ASPECTS OF THE THEORY OF SYNTAX (1964)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Corporate Stakeholders and Corporate Finance (1987)Building Strong Brands (1995)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)What We Know and Don’t Know About Corporate Social Responsibility (2012)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)The processes of causal attribution. (1973)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Social stigma and self-esteem: The self-protective properties of stigma. (1989)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)E‐service quality: a model of virtual service quality dimensions (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)
this work references cited by second hop

References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
  • 1967Attribution theory in social psychology3,831 cited
  • 1991Managing Brand Equity3,818 cited
  • 2010Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers2,294 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 1992The Effects of Sequential Introduction of Brand Extensions1,281 cited
  • 2000Consumer Response to Negative Publicity: The Moderating Role of Commitment1,056 cited
  • 1990Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective1,054 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2002
Building Brand Equity through Corporate Societal Marketing
944 cited
  • 2000Attributional Thoughts about Consumer Behavior902 cited
  • Cited by

    • 2021Exploring the Relationship Between Corporate Social Responsibility, Trust, Corporate Reputation, and Brand Equity64 cited
    • 2020On the relationship between brand scandal and consumer attitudes: A literature review and research agenda61 cited
    • 2020The effects of brand origin and country-of-manufacture on consumers' institutional perceptions and purchase decision-making42 cited
    • 2023Does brand attachment protect consumer–brand relationships after brand misconduct in retail banking?36 cited
    • 2018Asymmetric cognitive, emotional and behavioural effects of values-related and performance-related negative brand publicity35 cited
    • 2020Social media responses and brand personality in product and moral harm crises: why waste a good crisis?33 cited
    • 2021Do brand rumors matter? The role of brand equity and response strategy to brand rumor27 cited
    • 2017Consumer response to private label brands’ negative publicity: a relational effect on retailer’s store image21 cited
    • 2020Face, fate and brand equity: service recovery justice and satisfaction21 cited
    • 2018How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public19 cited
    • 2018A real product scandal’s impact on a high-equity brand: a new approach to assessing scandal impact18 cited
    • 2020Brand Externalities: A Taxonomy13 cited
    • 2017The Importance of “Consumer Type” in the Attribution of Crisis Responsibility: The Case of the Maggi Noodles Crisis in India12 cited
    • 2023Execution novelty: Improving brand evaluations in cause sponsorship10 cited