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Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers
16 references·16 citing·35 second hopsampled
Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers (2005)Incorporating service quality into consum…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Emotion And Adaptation (1991)Emotion And AdaptationEvaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Positive Affect, Cognitive Processes, and Social Behavior (1987)Positive Affect, Cognitive Pr…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A description of the affective quality attributed to environments. (1980)A description of the affectiv…An approach to environmental psychology (1974)An approach to environmental …Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions (2021)Shopping mall retailing: A bi…Consumer responses to environmental corporate social responsibility and luxury (2021)Consumer responses to environ…Mall Image, Shopping Well-Being and Mall Loyalty (2017)Mall Image, Shopping Well-Bei…Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity (2017)Image transfer from malls to …Capturing the multiple facets of mall experience: Developing and validating a scale (2015)Capturing the multiple facets…Shopping in downtown (2013)Shopping in downtownConceptualising town centre image and the customer experience (2013)Conceptualising town centre i…How Does Language Matter for Services? Challenges and Propositions for Service Research (2012)How Does Language Matter for …Influence of hedonic and utilitarian values in determining attitude towards malls: A case of Indian small city consumers (2011)Influence of hedonic and util…How does background music tempo work for online shopping? (2011)How does background music tem…Consumer language preferences in service encounters: a cross‐cultural perspective (2011)Consumer language preferences…A Structural Model of the Relationships Between Sport Website Quality, E-Satisfaction, and E-Loyalty (2011)A Structural Model of the Rel…Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased (2010)Four generations of mall visi…Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers (2010)Effects of mall atmosphere on…The influence of mall environment on female fashion shoppers' value and behaviour (2008)The influence of mall environ…Gender and loyalty in the context of mobile services (2008)Gender and loyalty in the con…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress: Appraisal and Coping (2013)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited

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  • 1987Positive Affect, Cognitive Processes, and Social Behavior1,444 cited
  • 1980A description of the affective quality attributed to environments.1,282 cited
  • Cited by

    • 2012How Does Language Matter for Services? Challenges and Propositions for Service Research148 cited
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    • 2008The influence of mall environment on female fashion shoppers' value and behaviour89 cited
    • 2011How does background music tempo work for online shopping?77 cited
    • 2010Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers76 cited
    • 2011Consumer language preferences in service encounters: a cross‐cultural perspective75 cited
    • 2017Mall Image, Shopping Well-Being and Mall Loyalty70 cited
    • 2013Conceptualising town centre image and the customer experience65 cited
    • 2021Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions63 cited
    • 2013Shopping in downtown55 cited
    • 2015Capturing the multiple facets of mall experience: Developing and validating a scale47 cited
    • 2021Consumer responses to environmental corporate social responsibility and luxury38 cited
    • 2017Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity33 cited
    • 2010Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased30 cited
    • 2008Gender and loyalty in the context of mobile services30 cited
    • 2011Influence of hedonic and utilitarian values in determining attitude towards malls: A case of Indian small city consumers27 cited