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Social and Spatial Influence of Customers on Other Customers in the Social-Servicescape

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References

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785 cited

Cited by

2016The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings181 cited
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2017When Service Customers Do Not Consume in Isolation84 cited
2020An expanded nomological network of experienscape72 cited
2013Situational influences on the evaluation of other-customer failure53 cited
2013Third Party Customers Infecting Other Customers for Better or for Worse50 cited
2018Influences of price, service convenience, and social servicescape on post-purchase process of capsule hotels47 cited
2020Perceived similarity in third places: Understanding the effect of place attachment45 cited
2018Consumer-led experience customization: a socio-spatial approach43 cited
2016The influence of service employees and other customers on customer unfriendliness: a social norms perspective43 cited
2015Consumers between supermarket shelves: The influence of inter-personal distance on consumer behavior41 cited
2019Embodied interaction in customer experience: a phenomenological study of group fitness40 cited
2021Influence of servicescape on behavioural intentions through mediation and moderation effects: A study on Malaysia’s full-service restaurants36 cited
2011Explaining non-linear customer density effects on shoppers’ emotions and behavioral intentions in a retail context: The mediating role of perceived control36 cited
2019Expanding Servicescape Dimensions with Safety: An Exploratory Study35 cited