References

• 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
• 2006Best Practices in Crisis Communication: An Expert Panel Process922 cited
• 1995Choosing the Right Words802 cited
• 2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
• 2009Strategic Issues Management: Organizations and Public Policy Challenges468 cited
• 2006Attribution Theory as a guide for post-crisis communication research455 cited
• 1996Chaos theory as a model for managing issues and crises273 cited
• 2007Communicating during crisis: Use of blogs as a relationship management tool271 cited
• 2007Issue management and crisis management: An integrated, non-linear, relational construct267 cited
• 2006Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse267 cited
• 2012Toward a Publics-Driven, Emotion-Based Conceptualization in Crisis Communication: Unearthing Dominant Emotions in Multi-Staged Testing of the Integrated Crisis Mapping (ICM) Model250 cited
• 2010A quantitative review of crisis communication research in public relations from 1991 to 2009246 cited
• 2005Stealing thunder: Analysis of the effects of proactive disclosure of crisis information245 cited
• 2010The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs