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Management Performance Measurement in Service Industries
16 references·2 citing·32 second hop
Management Performance Measurement in Service Industries (1988)Management Performance Measurement in Ser…Managerial Accounting (2023)Managerial AccountingInvestment as the Opportunity Cost of Dividend Signaling (2021)Investment as the Opportunity…The Execution Premium: Linking Strategy to Operations for Competitive Advantage (2010)The Execution Premium: Linkin…The Management of Service Operations (2001)The Management of Service Ope…Accounting for Management Control (1990)Accounting for Management Con…Accounting for management control (1990)Accounting for management con…Managing in the Service Economy (1988)Managing in the Service Econo…Operations management in service industries and the public sector (1986)Operations management in serv…Accounting Lag: The Obsolescence of Cost Accounting Systems (1986)Accounting Lag: The Obsolesce…Monitoring and Control in Service Operations (1985)Monitoring and Control in Ser…The evolution of management accounting (1984)The evolution of management a…Measuring manufacturing performance: a new challenge for managerial accounting research (1983)Measuring manufacturing perfo…Advanced Management Accounting (1983)Advanced Management AccountingDivisional performance measurement: beyond an exclusive profit test (1979)Divisional performance measur…Where does the customer fit in a service operation? (1978)Where does the customer fit i…Financial planning in divisionalised companies (1973)Financial planning in divisio…Using Quality of Life to Assess Performance in the Disability Services Sector (2006)Using Quality of Life to Asse…The profiles of importance of service quality components in health spas (1995)The profiles of importance of…The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Shared Mental Models: Ideologies and Institutions (1994)Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism (2001)An exploratory investigation of an integrated contingency model of strategic management accounting (2008)Dysfunctional Consequences of Performance Measurements (1956)The costs of activity-based management (2002)A Review of Activity-Based Costing: Technique, Implementation, and Consequences (2006)The evolution of a management philosophy: The theory of constraints (2006)Measuring performance in entrepreneurship research (1996)Performance measurement system design: developing and testing a process‐based approach (2000)An empirical analysis of the levers of control framework (2007)On the unintended consequences of publishing performance data in the public sector (1995)The consequences of customization on management accounting system design (2000)Carbon accounting for sustainability and management. Status quo and challenges (2012)Classifying Services to Gain Strategic Marketing Insights (1983)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Understanding Service Convenience (2002)Service Positioning through Structural Change (1987)Tracking the evolution of the services marketing literature (1993)The Service Profit Chain (2010)Performance Measure Congruity and Diversity in Multi-Task Principal/Agent Relations. (1994)Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)Balancing Search and Stability: Interdependencies Among Elements of Organizational Design (2003)Conceptual Foundations of the Balanced Scorecard (2008)The Impact of Corporate Sustainability on Organizational Processes and Performance (2012)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Employee and customer perceptions of service in banks: Replication and extension. (1985)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Whither Services Marketing? (2004)Outcome‐related Performance Indicators and Organizational Control in the Public Sector1 (1993)Research in Management Control: An Overview of its Development (1995)
this work references cited by second hop

References

  • 1983Advanced Management Accounting916 cited
  • 1983Measuring manufacturing performance: a new challenge for managerial accounting research911 cited
  • 1978Where does the customer fit in a service operation?834 cited
  • 1984The evolution of management accounting792 cited
  • 2010The Execution Premium: Linking Strategy to Operations for Competitive Advantage754 cited
  • 1988Managing in the Service Economy504 cited
  • 1990Accounting for management control406 cited
  • 2001The Management of Service Operations349 cited
  • 1990Accounting for Management Control258 cited
  • 1986Accounting Lag: The Obsolescence of Cost Accounting Systems202 cited
  • 1986Operations management in service industries and the public sector89 cited
  • 1985Monitoring and Control in Service Operations55 cited
  • 1973Financial planning in divisionalised companies38 cited
  • 1979Divisional performance measurement: beyond an exclusive profit test33 cited
  • 2021Investment as the Opportunity Cost of Dividend Signaling32 cited
  • 2023Managerial Accounting19 cited

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Cited by

  • 1995The profiles of importance of service quality components in health spas18 cited
  • 2006Using Quality of Life to Assess Performance in the Disability Services Sector14 cited