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On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study
16 references·4 citing·35 second hop
On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study (2007)On-Premises Library versus Google-like In…Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study (2006)Using Localized Survey Items …Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study (2005)Scaling Users' Perceptions of…Perceptions of libraries and information resources (2005)Perceptions of libraries and …Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Concurrent Validity of LibQUA…Libraries Act on Their LibQUAL+ Findings: From Data to Action (2004)Libraries Act on Their LibQUA…Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Exploratory and confirmatory …Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality (2003)Two Short Forms of the LibQUA…Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study (2003)Structure of Perceptions of S…"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)"Zones of Tolerance" in Perce…Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)Score Norms for Improving Lib…ARL Index and Other Validity Correlates of LibQUAL+ Scores (2002)ARL Index and Other Validity …Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Users' Perceptions of Library…Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users’ Hierarchical Perspecti…LibQUAL+: Service Quality Assessment in Research Libraries (2001)LibQUAL+: Service Quality Ass…How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study (2001)How Many Dimensions Does It T…On Great Service: A Framework for Action (1997)On Great Service: A Framework…Students who are non-users of their academic library: A scoping review (2021)Students who are non-users of…Measuring Library Service Quality of the College Libraries in Pakistan: An Analysis of the LibQUAL Comments (2020)Measuring Library Service Qua…Equating scores on “Lite” and long library user survey forms (2009)Equating scores on “Lite” and…Drilling the LibQUAL+® data for strategic planning (2008)Drilling the LibQUAL+® data f…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Scale Development Research (2006)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Advances in Social Science Methodology (1994)Library Users’ Service Desires: A LibQUAL+ Study (2007)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Delivering quality service: balancing customer perceptions and expectations (1990)Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1 (2005)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels (2013)Introduction to Classical and Modern Test Theory (1986)Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)Customers' Perception towards Service Quality of Life Insurance Corporation of India: A Factor Analytic Approach (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Refinement and reassessment of the SERVQUAL scale. (1991)Patterns of Journal Use by Faculty at Three Diverse Universities (2003)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry (1999)The Bottom Line Impact of Organizational Responses to Customer Complaints (2000)The effect of organizational form on quality: the case of franchising (2000)Complaining behavior of public library users in South Korea (2003)Determining factors of academic library Web site usage (2007)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)The Internet, Public Libraries, and the Digital Divide (2010)Selecting quality sources: Bridging the gap between the perception and use of information sources (2011)Envisioning the Academic Library: A Reflection on Roles, Relevancy and Relationships (2014)
this work references cited by second hop

References

  • 2004Exploratory and confirmatory factor analysis: Understanding concepts and applications.3,468 cited
  • 1997On Great Service: A Framework for Action292 cited
  • 2005Perceptions of libraries and information resources173 cited
  • 2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited
  • 2001Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study98 cited
  • 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
  • 2001LibQUAL+: Service Quality Assessment in Research Libraries67 cited
  • 2002Score Norms for Improving Library Service Quality: A LibQUAL+ Study61 cited
  • 2001How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study49 cited
  • 2003"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study48 cited
  • 2003Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study44 cited
  • 2002ARL Index and Other Validity Correlates of LibQUAL+ Scores41 cited
  • 2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality39 cited
  • 2005Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study35 cited

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2006
Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study
32 cited
  • 2004Libraries Act on Their LibQUAL+ Findings: From Data to Action31 cited
  • Cited by

    • 2021Students who are non-users of their academic library: A scoping review9 cited
    • 2009Equating scores on “Lite” and long library user survey forms9 cited
    • 2008Drilling the LibQUAL+® data for strategic planning8 cited
    • 2020Measuring Library Service Quality of the College Libraries in Pakistan: An Analysis of the LibQUAL Comments2 cited