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European legal developments in product safety and liability: The role of customer complaint management as a defensive marketing tool
14 references·1 citing·39 second hop
European legal developments in product safety and liability: The role of customer complaint management as a defensive marketing tool (1993)European legal developments in product sa…Structuring Organizations (2015)Structuring OrganizationsManagement Information Systems (2009)Management Information SystemsDefensive Marketing Strategies (2008)Defensive Marketing StrategiesComplaints as opportunities (1991)Complaints as opportunitiesThe Structuring of Organizations (1989)The Structuring of Organizati…A Model for Customer Complaint Management (1988)A Model for Customer Complain…Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)Defensive Marketing Strategy …Product safety and product liability — An analysis of the EEC Council Directive of 25 July 1985 on the approximation of the laws, regulations, and administrative provisions of the Member States concerning liability for defective products (1986)Product safety and product li…Management Information Systems: Conceptual Foundations, Structure, and Development (1985)Management Information System…The Vicious Circle of Consumer Complaints (1984)The Vicious Circle of Consume…Application of the “Defender” Consumer Model (1984)Application of the “Defender”…Defensive Marketing Strategies (1983)Defensive Marketing StrategiesConsumer input for marketing decisions: A study of corporate departments for consumer affairs (1976)Consumer input for marketing …Exit, Voice, and Loyalty (1970)Exit, Voice, and LoyaltyOffensive versus defensive marketing: What is the optimal spending allocation? (2012)Offensive versus defensive ma…The Structure of Scientific Revolutions. (1964)The Social Psychology of Organizations. (1979)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)The Management of Innovation (1994)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Crime and Punishment: An Economic Approach (1968)Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Customer Satisfaction Incentives (1994)Word of mouth: understanding and managing referral marketing (1998)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2006)A Model of Advertising and Product Quality (1978)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Social Media in Tourism and Hospitality: A Literature Review (2013)Advances in Consumer Research (2025)Conditional logit analysis of qualitative choice behavior (1972)A New Approach to Consumer Theory (1976)The Economics of Product Variety: A Survey (1990)Marketing management: analysis. planning. implementation and control (2000)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Bases of Social Power (1986)The Cooperative Venture Formation Process: A Latent Variable Structural Modeling Approach (1990)Satisfaction measurement in guided tours (1991)eWOM and the importance of capturing consumer attention within social media (2013)Toward a theory of competitive market signaling: A research agenda (1991)First-Mover Advantage: A Synthesis, Conceptual Framework, and Research Propositions (1992)Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Design and natural science research on information technology (1995)Design science in information systems research (2004)The Nature of Theory in Information Systems1 (2006)Labor Contracts as Partial Gift Exchange (1982)The Sources and Consequences of Embeddedness for the Economic Performance of Organizations: The Network Effect (1996)Shadow Economies: Size, Causes, and Consequences (2000)Communication Network Patterns and Employee Performance With New Technology (1990)Impact of e-book technology: Ownership and market asymmetries in digital transformation (2010)A decision model for information technology selection using AHP integrated TOPSIS-Grey: The case of content management systems (2014)The interdisciplinary study of coordination (1994)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)
this work references cited by second hop

References

  • 1989The Structuring of Organizations4,259 cited
  • 1970Exit, Voice, and Loyalty3,618 cited
  • 2015Structuring Organizations2,791 cited
  • 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
  • 1985Management Information Systems: Conceptual Foundations, Structure, and Development1,328 cited
  • 2008Defensive Marketing Strategies363 cited
  • 1988A Model for Customer Complaint Management354 cited
  • 1983Defensive Marketing Strategies347 cited
  • 1984The Vicious Circle of Consumer Complaints175 cited
  • 2009Management Information Systems163 cited
  • 1991Complaints as opportunities112 cited
  • 1984Application of the “Defender” Consumer Model93 cited
  • 1986Product safety and product liability — An analysis of the EEC Council Directive of 25 July 1985 on the approximation of the laws, regulations, and administrative provisions of the Member States concerning liability for defective products50 cited
  • 1976Consumer input for marketing decisions: A study of corporate departments for consumer affairs41 cited

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  • 2012Offensive versus defensive marketing: What is the optimal spending allocation?

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31 cited