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The Strategic Use of Service Design for Leaders in Service Organizations
16 references·0 citing·32 second hop
The Strategic Use of Service Design for Leaders in Service Organizations (2011)The Strategic Use of Service Design for L…This is Service Design Thinking: Basics – Tools – Cases (2012)This is Service Design Thinki…Research Methods in Business Studies: A Practical Guide (2010)Research Methods in Business …Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)Business Model Generation : A…The Design of Business: Why Design Thinking is the Next Competitive Advantage (2009)The Design of Business: Why D…Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (2009)Design Thinking: Integrating …Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Service portraits in service research: a critical review (2005)Service portraits in service …The business model ontology a proposition in a design science approach (2004)The business model ontology a…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Real World Research: A Resource for Social Scientists and Practitioner-Researchers (1993)Real World Research: A Resour…Designing services that deliver (1984)Designing services that deliv…DESIGN: A POWERFUL BUT NEGLECTED STRATEGIC TOOL (1984)DESIGN: A POWERFUL BUT NEGLEC…The Nature of the Firm (1937)A resource‐based view of the firm (1984)The balanced scorecard : measures that drive performance (1992)Business Model Innovation: Opportunities and Barriers (2009)The Business Model: Recent Developments and Future Research (2011)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies (2002)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)A literature and practice review to develop sustainable business model archetypes (2013)Business models and dynamic capabilities (2017)Enhancing the Trustworthiness of Qualitative Research in International Business (2008)“Why Don’t Consumers Care About CSR?”: A Qualitative Study Exploring the Role of CSR in Consumption Decisions (2011)A critical look at the use of SEM in international business research (2016)Institutions and axioms: an extension and update of service-dominant logic (2015)Good practice in the conduct and reporting of survey research (2003)The qualitative content analysis process (2008)Qualitative Content Analysis (2014)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Organizing Thoughts and Connecting Brains: Material Practices and the Transition from Individual to Group-Level Prospective Sensemaking (2012)Perspectives on Innovation Processes (2013)Generating Theory by Abduction (2021)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2010Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers6,880 cited
  • 1993Real World Research: A Resource for Social Scientists and Practitioner-Researchers6,223 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2004The business model ontology a proposition in a design science approach1,931 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2010Research Methods in Business Studies: A Practical Guide1,647 cited
  • 1984Designing services that deliver1,272 cited
  • 2009The Design of Business: Why Design Thinking is the Next Competitive Advantage1,252 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2001Reframing Business: When the Map Changes the Landscape928 cited
  • 2012This is Service Design Thinking: Basics – Tools – Cases798 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 2009Design Thinking: Integrating Innovation, Customer Experience, and Brand Value

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456 cited
  • 1984DESIGN: A POWERFUL BUT NEGLECTED STRATEGIC TOOL452 cited
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