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Towards an Improved Understanding of Industrial Services: Quality Dimensions and Their Impact on Buyer-Seller Relationships
16 references·16 citing·28 second hopsampled
Towards an Improved Understanding of Industrial Services: Quality Dimensions and Their Impact on Buyer-Seller Relationships (1999)Towards an Improved Understanding of Indu…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Testing Structural Equation Models. (1994)Testing Structural Equation M…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Structural Model Evaluation a…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Facilitators and inhibitors of value co-creation in the industrial services environment (2020)Facilitators and inhibitors o…The influences of contract structure, contracting process, and service complexity on supplier performance (2019)The influences of contract st…Developing and validating a multi-dimensional scale for operationalizing industrial service offering (2017)Developing and validating a m…Relationship quality and satisfaction: Customer-perceived success factors for on-time projects (2015)Relationship quality and sati…Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? (2015)Heading for new shores: Do se…Exploring service failure in a business-to-business context (2015)Exploring service failure in …The optimisation of maintenance service levels to support the product service system (2012)The optimisation of maintenan…The service function as a holistic management concept (2011)The service function as a hol…Multidimensional perspective of perceived value in industrial clusters (2011)Multidimensional perspective …Customer attitudes of stayers and defectors in B2B services: Are they really different? (2011)Customer attitudes of stayers…Aligning industrial services with strategies and sources of market differentiation (2011)Aligning industrial services …Service quality measurement in the Chinese corporate banking market (2008)Service quality measurement i…Enhancing value for Chinese shoppers: The contribution of store and customer characteristics (2008)Enhancing value for Chinese s…An assessment of customer service in business‐to‐business relationships (2007)An assessment of customer ser…Delivering customer value online: an analysis of practices, applications, and performance (2005)Delivering customer value onl…The Concept Of Satisfaction in Industrial Markets (2000)The Concept Of Satisfaction i…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1990Structural Model Evaluation and Modification: An Interval Estimation Approach7,390 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited

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1994
Determinants of Long-Term Orientation in Buyer-Seller Relationships
6,726 cited

Cited by

  • 2008Service quality measurement in the Chinese corporate banking market111 cited
  • 2015Relationship quality and satisfaction: Customer-perceived success factors for on-time projects105 cited
  • 2000The Concept Of Satisfaction in Industrial Markets75 cited
  • 2011Multidimensional perspective of perceived value in industrial clusters74 cited
  • 2015Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?63 cited
  • 2012The optimisation of maintenance service levels to support the product service system52 cited
  • 2011Customer attitudes of stayers and defectors in B2B services: Are they really different?51 cited
  • 2005Delivering customer value online: an analysis of practices, applications, and performance51 cited
  • 2011Aligning industrial services with strategies and sources of market differentiation50 cited
  • 2015Exploring service failure in a business-to-business context50 cited
  • 2017Developing and validating a multi-dimensional scale for operationalizing industrial service offering44 cited
  • 2020Facilitators and inhibitors of value co-creation in the industrial services environment41 cited
  • 2019The influences of contract structure, contracting process, and service complexity on supplier performance40 cited
  • 2008Enhancing value for Chinese shoppers: The contribution of store and customer characteristics40 cited
  • 2007An assessment of customer service in business‐to‐business relationships39 cited
  • 2011The service function as a holistic management concept33 cited