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An ordinal logistic regression model for analysing airport passenger satisfaction
16 references·16 citing·31 second hopsampled
An ordinal logistic regression model for analysing airport passenger satisfaction (2009)An ordinal logistic regression model for …How to Measure Customer Satisfaction (2017)How to Measure Customer Satis…Willingness-to-pay of public transport users for improvement in service quality (2008)Willingness-to-pay of public …Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Airport security screening and changing passenger satisfaction: An exploratory assessment (2006)Airport security screening an…WHITE PAPER, European transport policy for 2010 : time to decide (2004)WHITE PAPER, European transpo…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…A Service Quality Index for Area-wide Contract Performance Assessment (2002)A Service Quality Index for A…Measuring Service Quality in Scheduled Bus Services (2001)Measuring Service Quality in …Customer satisfaction measurement in the private bank sector (2001)Customer satisfaction measure…(Dis)satisfaction with public services: the case of public transportation (1995)(Dis)satisfaction with public…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Discrete Choice Analysis: The…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Urban Travel Demand: A Behavioral Analysis (1977)Urban Travel Demand: A Behavi…Handbook of Experimental Psychology (1952)Handbook of Experimental Psyc…Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain) (2023)Has passenger satisfaction at…Exploring multi-quality attributes of airports and the asymmetric effects on air traveller satisfaction: The case of Thai International Airports (2021)Exploring multi-quality attri…Examining nonlinear and interaction effects of multiple determinants on airline travel satisfaction (2021)Examining nonlinear and inter…Content Analysis of Passengers’ Perceptions of Airport Service Quality: The Case of Honolulu International Airport (2021)Content Analysis of Passenger…Sustainable Public Transportation System Evaluation: A Novel Two-Stage Hybrid Method Based on IVIF-AHP and CODAS (2020)Sustainable Public Transporta…Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity (2020)Service quality in a mid-size…Key drivers of passengers' overall satisfaction at klia2 terminal (2020)Key drivers of passengers' ov…Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality (2020)Functional efficiency in airp…Antecedents and consequences of passenger satisfaction with the airport (2020)Antecedents and consequences …The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry (2019)The Role of In-Flight Service…Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station (2017)Determining passenger satisfa…Exploring the Factors That Impact on Transit Use through an Ordered Probit Model: The Case of Metro of Madrid (2016)Exploring the Factors That Im…Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method (2016)Evaluating the service qualit…Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas (2016)Customer perception of servic…Measuring customer satisfaction: A literature review (2015)Measuring customer satisfacti…Applying a Kansei engineering-based logistics service design approach to developing international express services (2015)Applying a Kansei engineering…Assessing a set of additive utility functions for multicriteria decision-making, the UTA method (1982)Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method (2002)Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park (2009)A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Application of Electronic Computers to Factor Analysis (1960)Perceived service quality in bus transit service: A structural equation approach (2013)Cognitive, social, and physiological determinants of emotional state. (1962)The TRACE model of speech perception (1986)The four elementary forms of sociality: Framework for a unified theory of social relations. (1992)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Modelling user perception of bus transit quality (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)How the built environment affects physical activity (2002)UrbanSim: Modeling Urban Development for Land Use, Transportation, and Environmental Planning (2002)Examining the Impacts of Residential Self‐Selection on Travel Behaviour: A Focus on Empirical Findings (2009)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Conditional Probit Model for Qualitative Choice: Discrete Decisions Recognizing Interdependence and Heterogeneous Preferences (1978)Built environments and mode choice: toward a normative framework (2002)The access journey to the railway station and its role in passengers’ satisfaction with rail travel (2007)Access to railway stations and its potential in increasing rail use (2008)Forecasting the carbon footprint of road freight transport in 2020 (2009)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1987Discrete Choice Analysis: Theory and Application to Travel Demand.5,542 cited
  • 1952Handbook of Experimental Psychology2,259 cited
  • 1977Urban Travel Demand: A Behavioral Analysis1,300 cited
  • 2004WHITE PAPER, European transport policy for 2010 : time to decide850 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2001Customer satisfaction measurement in the private bank sector250 cited
  • 2017How to Measure Customer Satisfaction203 cited
  • 1995(Dis)satisfaction with public services: the case of public transportation190 cited
  • 2002A Service Quality Index for Area-wide Contract Performance Assessment158 cited
  • 2001Measuring Service Quality in Scheduled Bus Services138 cited
  • 2006Airport security screening and changing passenger satisfaction: An exploratory assessment

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137 cited
  • 2008Willingness-to-pay of public transport users for improvement in service quality95 cited
  • Cited by

    • 2016Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method99 cited
    • 2020Sustainable Public Transportation System Evaluation: A Novel Two-Stage Hybrid Method Based on IVIF-AHP and CODAS84 cited
    • 2020Antecedents and consequences of passenger satisfaction with the airport83 cited
    • 2016Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas79 cited
    • 2021Examining nonlinear and interaction effects of multiple determinants on airline travel satisfaction60 cited
    • 2020Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity51 cited
    • 2015Applying a Kansei engineering-based logistics service design approach to developing international express services44 cited
    • 2019The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry43 cited
    • 2017Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station39 cited
    • 2021Exploring multi-quality attributes of airports and the asymmetric effects on air traveller satisfaction: The case of Thai International Airports34 cited
    • 2020Key drivers of passengers' overall satisfaction at klia2 terminal33 cited
    • 2023Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)31 cited
    • 2015Measuring customer satisfaction: A literature review29 cited
    • 2020Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality28 cited
    • 2021Content Analysis of Passengers’ Perceptions of Airport Service Quality: The Case of Honolulu International Airport28 cited
    • 2016Exploring the Factors That Impact on Transit Use through an Ordered Probit Model: The Case of Metro of Madrid26 cited