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The role of information technology in relationships between travel agencies and their suppliers
16 references·0 citing·45 second hop
The role of information technology in relationships between travel agencies and their suppliers (2010)The role of information technology in rel…Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Progress in information techn…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Customer perceived value: a substitute for satisfaction in business markets? (2002)Customer perceived value: a s…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Strategic use of information technologies in the tourism industry (1998)Strategic use of information …Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships (1997)The Effects of Organizational…The value concept and relationship marketing (1996)The value concept and relatio…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectCustomer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research3,833 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 1997The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships1,415 cited
  • 2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
  • 2000

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Customer-Employee Rapport in Service Relationships
1,150 cited
  • 1998Strategic use of information technologies in the tourism industry1,089 cited
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