A new method to identify the category of the quality attribute

Jih‐Kuang Chen · Yu‐Cheng Lee

35 citations0/0 files storedTotal Quality Management & Business Excellence

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Quality Function Deployment in Product Design Management Systems and Quality Improvement Color perception and design

Abstract

Since Kano et al. (1984) Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. 1984. Attractive quality and must-be quality. Hinshitsu, 14(2): 39–48. [Google Scholar] proposed the two-dimension quality model, it was widely accepted and applied. Yet there are still arguments raised, especially the identification method of its attribute. Later on some scholars proposed some corrective methods, but there were still some defaults in application. Therefore, the research proposed a new identification method for quality attribute to improve the accuracy of the identification. The method was not only easy to use, but also effective through difference comparison with traditional method by real cases.

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References

1984Attractive Quality and Must-Be Quality 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY 1988HOW SERVICE MARKETERS CAN IDENTIFY VALUE‐ENHANCING SERVICE ELEMENTS 1991Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality 2004Integrating Kano’s Model into Web- community Service Quality

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