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A new method to identify the category of the quality attribute

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References

1984Attractive Quality and Must-Be Quality3,436 cited
1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
1988HOW SERVICE MARKETERS CAN IDENTIFY VALUE‐ENHANCING SERVICE ELEMENTS222 cited
1991Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality122 cited
2004Integrating Kano’s Model into Web- community Service Quality119 cited

Cited by

2012Influence of total quality management on human resource management practices32 cited
2013Integrating the Kano model into architectural design: quality measurement in mass-housing units30 cited
2013Towards the fine-tuning of a predictive Kano model for supporting product and service design30 cited
2016A critical review of Kano's wording and its impact on attribute classification: a case study of smartphone in Korea27 cited
2024Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners25 cited
2023Examination of common mistakes for successful leveraging the Kano model and proposal for enhancement20 cited
2012Wordings of the Kano Model's Questionnaire14 cited

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2016

A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer

12 cited

2020A strategic decision making tool for new product and service design12 cited

2013Comparing the Questionnaires for Classifying Quality Attributes in the Kano Model10 cited