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ArticleReferrals between professional service providers

Kent W. Wheiler1987

Article1987

Referrals between professional service providers

Kent W. Wheiler

54 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Digital Marketing and Social Media

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1985Problems and Strategies in Services Marketing 1977Breaking Free from Product Marketing 1960Consumer Behavior as Risk Taking 1957Attributes of a Profession 1960Client Control and Medical Practice 2007PERSPECTIVES IN CONSUMER BEHAVIOR 1977Marketing Professional Services

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2006Ongoing search among industrial buyers 2001Exploring the market potential and bundling of business association services 1998Buy‐phase and buy‐class effects on organisational risk perception and reduction in purchasing professional services 1998Information Sources Used by an Organization During a Complex Decision Process 1991Information sources used to select different types of management consultancy services 1998Segmenting purchasers of organisational professional services: a risk‐based approach

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Details

Year1987

Typearticle

Published1987-08-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations54

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0019-8501(87)90026-5

openalex_workW2015394059

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2001

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