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Referrals between professional service providers
16 references·11 citing·33 second hop
Referrals between professional service providers (1987)Referrals between professional service pr…PERSPECTIVES IN CONSUMER BEHAVIOR (2007)PERSPECTIVES IN CONSUMER BEHA…Services marketing in a changing environment (1985)Services marketing in a chang…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Marketing of Professional Services (1984)The Marketing of Professional…An Empirical Investigation of the Information Sources Used during the Industrial Buying Process (1984)An Empirical Investigation of…An Empirical Investigation of the Information Sources used during the Industrial Buying Process (1984)An Empirical Investigation of…Toward a theory of professional service marketing (1978)Toward a theory of profession…Marketing Professional Services (1977)Marketing Professional Servic…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Marketing in the Service Sector (1975)Marketing in the Service Sect…Marketing Activities in the Service Industries (1974)Marketing Activities in the S…Attitudes and Customer Behavior ; A Decision model (1968)Attitudes and Customer Behavi…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…Client Control and Medical Practice (1960)Client Control and Medical Pr…Attributes of a Profession (1957)Attributes of a ProfessionUnconsciously Competent: Academia's Neglect of Marketing Success in the Professions (2009)Unconsciously Competent: Acad…An empirical study of usage of external business services by Chinese SMEs (2009)An empirical study of usage o…Ongoing search among industrial buyers (2006)Ongoing search among industri…Success factors of a reference visit – a single case study (2001)Success factors of a referenc…Exploring the market potential and bundling of business association services (2001)Exploring the market potentia…Customer Commitment in Key Account Management (2001)Customer Commitment in Key Ac…Segmenting purchasers of organisational professional services: a risk‐based approach (1998)Segmenting purchasers of orga…Information Sources Used by an Organization During a Complex Decision Process (1998)Information Sources Used by a…Buy‐phase and buy‐class effects on organisational risk perception and reduction in purchasing professional services (1998)Buy‐phase and buy‐class effec…Venture Capital in the UK (1992)Venture Capital in the UKInformation sources used to select different types of management consultancy services (1991)Information sources used to s…Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Quality in the Service Sector: A Review (1989)Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions (1992)ECOSERV (2003)Some Approaches and Problems in the Study of the Use of Services--An Overview (1972)Help-seeking pathways: a unifying concept in mental health care (1993)Race, Ethnicity, and the Use of Services for Mental Disorders (2007)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Word of mouth: understanding and managing referral marketing (1998)Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences (2005)Best-Worst Scaling: Theory, Methods and Applications (2015)Critical and interpretive histories: insights into accounting’s present and future through its past (1996)Family Business Research: The Evolution of an Academic Field (2002)Professions and Institutional Change: Towards an Institutionalist Sociology of the Professions (2013)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Consumer Conformity: Review and Applications for Marketing Theory and Practice (1999)Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior (2006)Effect of tourist photographs on attitudes towards destination: Manifest and latent content (2015)The tourism product (1994)Components of cultural tourists’ experiences in destinations (2015)Experience-involvement, memorability and authenticity: The service provider's effect on tourist experience (2018)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 1957Attributes of a Profession1,046 cited
  • 1960Client Control and Medical Practice369 cited
  • 2007PERSPECTIVES IN CONSUMER BEHAVIOR354 cited
  • 1977Marketing Professional Services328 cited
  • 1975Marketing in the Service Sector261 cited
  • 1985Services marketing in a changing environment257 cited
  • 1984An Empirical Investigation of the Information Sources used during the Industrial Buying Process207 cited
  • 1984The Marketing of Professional Services130 cited
  • 1978Toward a theory of professional service marketing130 cited
  • 1984An Empirical Investigation of the Information Sources Used during the Industrial Buying Process109 cited
  • 1974Marketing Activities in the Service Industries79 cited
  • 1968Attitudes and Customer Behavior ; A Decision model70 cited

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Cited by

  • 2006Ongoing search among industrial buyers144 cited
  • 2001Exploring the market potential and bundling of business association services53 cited
  • 1998Buy‐phase and buy‐class effects on organisational risk perception and reduction in purchasing professional services42 cited
  • 1998Information Sources Used by an Organization During a Complex Decision Process40 cited
  • 1991Information sources used to select different types of management consultancy services38 cited
  • 1998Segmenting purchasers of organisational professional services: a risk‐based approach29 cited
  • 2001Success factors of a reference visit – a single case study24 cited
  • 2001Customer Commitment in Key Account Management24 cited
  • 1992Venture Capital in the UK22 cited
  • 2009Unconsciously Competent: Academia's Neglect of Marketing Success in the Professions21 cited
  • 2009An empirical study of usage of external business services by Chinese SMEs19 cited