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Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
16 references·1 citing·35 second hop
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry (2012)Refining the relationship between attribu…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews (2010)The impact of e-word-of-mouth…Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Effects of service quality an…The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Influence of the Quality of F…Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model (2006)Customer satisfaction in the …Measurement of tourist satisfaction with restaurant services: A segment-based approach (2003)Measurement of tourist satisf…Impact of ambient odors on mall shoppers' emotions, cognition, and spending (2003)Impact of ambient odors on ma…The determinants of perceived service quality and its relationship with satisfaction (2000)The determinants of perceived…The impact of music on consumers' reactions to waiting for services (1997)The impact of music on consum…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Good discounts earn good reviews in return? Effects of price promotion on online restaurant reviews (2018)Good discounts earn good revi…An approach to environmental psychology (1974)A description of the affective quality attributed to environments. (1980)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Role of Emotions in Marketing (1999)Atmospheric Effects on Shopping Behavior (2000)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Excitement at the mall: Determinants and effects on shopping response (1998)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Information and Consumer Behavior (1970)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)What makes a useful online review? Implication for travel product websites (2014)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)The Behavioral Consequences of Service Quality (1996)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers’ eco-friendly decision-making process (2009)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions974 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons939 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry892 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings884 cited
  • 2000The determinants of perceived service quality and its relationship with satisfaction788 cited
  • 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price784 cited
  • 2010The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews771 cited
  • 2003Impact of ambient odors on mall shoppers' emotions, cognition, and spending757 cited
  • 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model645 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment

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617 cited
  • 1997The impact of music on consumers' reactions to waiting for services489 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?481 cited
  • 2003Measurement of tourist satisfaction with restaurant services: A segment-based approach460 cited
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    • 2018Good discounts earn good reviews in return? Effects of price promotion on online restaurant reviews92 cited