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Business service quality in an e‐commerce environment
16 references·3 citing·45 second hop
Business service quality in an e‐commerce environment (2006)Business service quality in an e‐commerce…The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The New Industrial Engineerin…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Arcs of integration: an international study of supply chain strategies (2001)Arcs of integration: an inter…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Mass customization: The new frontier in business competition (1999)Mass customization: The new f…Supply Chain Management: More Than a New Name for Logistics (1997)Supply Chain Management: More…Frontiers of Electronic Commerce (1996)Frontiers of Electronic Comme…Capturing the value of supplementary services (1995)Capturing the value of supple…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Information Technology Implementation Research: A Technological Diffusion Approach (1990)Information Technology Implem…Strategic Logistics Management (1987)Strategic Logistics ManagementElectronic markets and electronic hierarchies (1987)Electronic markets and electr…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…E-TİCARET LOJİSTİK HİZMET KALİTESİNİN GÜVEN, MEMNUNİYET VE SADAKAT ÜZERİNDEKİ ETKİSİ (2020)E-TİCARET LOJİSTİK HİZMET KAL…Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings (2013)Investigating the impact of r…Business Process Management (2006)Business Process ManagementA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)How information gives you competitive advantage (1985)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)The interdisciplinary study of coordination (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings (1982)Central Problems in the Management of Innovation (1986)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)Diffusion of Innovations 1 (2019)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
  • 1987Electronic markets and electronic hierarchies3,003 cited
  • 1997Supply Chain Management: More Than a New Name for Logistics2,865 cited
  • 1990Information Technology Implementation Research: A Technological Diffusion Approach2,769 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2001Arcs of integration: an international study of supply chain strategies2,540 cited
  • 1999Mass customization: The new frontier in business competition2,322 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,008 cited
  • 1996Frontiers of Electronic Commerce977 cited
  • 1987Strategic Logistics Management803 cited
  • 1995

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Capturing the value of supplementary services
770 cited

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  • 2013Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings37 cited
  • 2020E-TİCARET LOJİSTİK HİZMET KALİTESİNİN GÜVEN, MEMNUNİYET VE SADAKAT ÜZERİNDEKİ ETKİSİ27 cited
  • 2006Business Process Management18 cited