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THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE QUALITY ON JOB EMBEDDEDNESS AND PERFORMANCE OUTCOMES
16 references·16 citing·53 second hopsampled
THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE QUALITY ON JOB EMBEDDEDNESS AND PERFORMANCE OUTCOMES (2012)THE EFFECT OF MANAGEMENT COMMITMENT TO SE…The relative roles of engagement and embeddedness in predicting job performance and intention to leave (2008)The relative roles of engagem…Research and theory on high‐performance work systems: progressing the high‐involvement stream (2008)Research and theory on high‐p…HOW MUCH DO HIGH‐PERFORMANCE WORK PRACTICES MATTER? A META‐ANALYSIS OF THEIR EFFECTS ON ORGANIZATIONAL PERFORMANCE (2006)HOW MUCH DO HIGH‐PERFORMANCE …Antecedents and consequences of employee engagement (2006)Antecedents and consequences …Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…Commonalities and contradictions in HRM and performance research (2005)Commonalities and contradicti…THE EFFECTS OF JOB EMBEDDEDNESS ON ORGANIZATIONAL CITIZENSHIP, JOB PERFORMANCE, VOLITIONAL ABSENCES, AND VOLUNTARY TURNOVER. (2004)THE EFFECTS OF JOB EMBEDDEDNE…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER. (2001)WHY PEOPLE STAY: USING JOB EM…The Conservation of Resources Model Applied to Work–Family Conflict and Strain (1999)The Conservation of Resources…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors (1997)Contact employees: Relationsh…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Competitive Advantage Through People (1994)Competitive Advantage Through…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…How high-involvement work practices, leadership and job crafting influence nurses’ innovative work behavior (2023)How high-involvement work pra…Antecedents of proactive customer service performance in hospitality: a meta-analysis (2023)Antecedents of proactive cust…Job embeddedness in hospitality and tourism scholarship: Past, present, and future research agenda (2022)Job embeddedness in hospitali…Job crafting and psychological capital: a multi-level study of their effects on innovative work behaviour (2021)Job crafting and psychologica…Antecedents and outcomes of job embeddedness among nurses (2021)Antecedents and outcomes of j…Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry (2020)Effects of high-performance w…The relationship between leader-member exchange, work engagement and organizational citizenship behaviour (2019)The relationship between lead…Investigating the mediating role of job embeddedness: evidence of Iranian context (2019)Investigating the mediating r…Is negative workplace humor really all that "negative"? Workplace humor and hospitality employees' job embeddedness (2018)Is negative workplace humor r…Factors affecting employees’ job embeddedness in the Egyptian airline industry (2018)Factors affecting employees’ …Effects of service orientation on job embeddedness in hotel industry (2017)Effects of service orientatio…Does job embeddedness mediate the effects of coworker and family support on creative performance? An empirical study in the hotel industry (2016)Does job embeddedness mediate…Job embeddedness as a moderator of the effect of manager trust and distributive justice on turnover intentions (2015)Job embeddedness as a moderat…Error Recovery Performance (2015)Error Recovery PerformanceThe Importance of Supervisor Support for Effective Hotel Employees (2013)The Importance of Supervisor …Burnout processes in non-clinical health service encounters (2010)Burnout processes in non-clin…Economic Action and Social Structure: The Problem of Embeddedness (1985)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)The Problem of Measurement Model Misspecification in Behavioral and Organizational Research and Some Recommended Solutions. (2005)How Important are Job Attitudes? Meta-Analytic Comparisons of Integrative Behavioral Outcomes and Time Sequences (2006)Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. (2008)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Job Burnout (2001)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job Engagement: Antecedents and Effects on Job Performance (2010)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Imitation Costs and Patents: An Empirical Study (1981)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES. (1997)Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)Strategic Human Resources Management: Where Do We Go From Here? (2006)Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. (2011)ESG and financial performance: aggregated evidence from more than 2000 empirical studies (2015)The Theory of Social and Economic Organization. (1948)The Norm of Reciprocity: A Preliminary Statement (1960)Exchange and Power in Social Life. (1965)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance (2017)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Handbook of Industrial and Organizational Psychology. (1977)Intraclass correlations: Uses in assessing rater reliability. (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)Enhancing the Effectiveness of Work Groups and Teams (2006)How low does ethical leadership flow? Test of a trickle-down model (2008)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2005Social Exchange Theory: An Interdisciplinary Review10,051 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 2001WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER.2,909 cited
  • 1994Competitive Advantage Through People2,534 cited
  • 2006HOW MUCH DO HIGH‐PERFORMANCE WORK PRACTICES MATTER? A META‐ANALYSIS OF THEIR EFFECTS ON ORGANIZATIONAL PERFORMANCE2,097 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2005Commonalities and contradictions in HRM and performance research1,539 cited
  • 1999The Conservation of Resources Model Applied to Work–Family Conflict and Strain1,404 cited
  • 2008Research and theory on high‐performance work systems: progressing the high‐involvement stream1,021 cited
  • 1997Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors

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948 cited
  • 2008The relative roles of engagement and embeddedness in predicting job performance and intention to leave932 cited
  • 2004THE EFFECTS OF JOB EMBEDDEDNESS ON ORGANIZATIONAL CITIZENSHIP, JOB PERFORMANCE, VOLITIONAL ABSENCES, AND VOLUNTARY TURNOVER.926 cited
  • Cited by

    • 2010Burnout processes in non-clinical health service encounters101 cited
    • 2020Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry79 cited
    • 2016Does job embeddedness mediate the effects of coworker and family support on creative performance? An empirical study in the hotel industry75 cited
    • 2018Is negative workplace humor really all that "negative"? Workplace humor and hospitality employees' job embeddedness71 cited
    • 2013The Importance of Supervisor Support for Effective Hotel Employees53 cited
    • 2015Error Recovery Performance52 cited
    • 2018Factors affecting employees’ job embeddedness in the Egyptian airline industry52 cited
    • 2021Job crafting and psychological capital: a multi-level study of their effects on innovative work behaviour51 cited
    • 2023Antecedents of proactive customer service performance in hospitality: a meta-analysis44 cited
    • 2017Effects of service orientation on job embeddedness in hotel industry43 cited
    • 2023How high-involvement work practices, leadership and job crafting influence nurses’ innovative work behavior41 cited
    • 2022Job embeddedness in hospitality and tourism scholarship: Past, present, and future research agenda39 cited
    • 2021Antecedents and outcomes of job embeddedness among nurses39 cited
    • 2019Investigating the mediating role of job embeddedness: evidence of Iranian context38 cited
    • 2015Job embeddedness as a moderator of the effect of manager trust and distributive justice on turnover intentions36 cited
    • 2019The relationship between leader-member exchange, work engagement and organizational citizenship behaviour27 cited