Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Conceptualizing consumers' perceptions of e‐commerce quality

16 references·11 citing·32 second hop

FromToDepth

this work references cited by second hop

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
2004E-S-QUAL3,962 cited
2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
1992An empirical assessment of the SERVQUAL scale2,126 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
1998The basics of social research1,729 cited
1989An introduction to concept mapping for planning and evaluation1,512 cited
2005Customer perceptions of e‐service quality in online shopping1,320 cited
2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
2000Towards an understanding of the behavioural intention to use a web site

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

927 cited

2003Identifying key factors affecting consumer purchase behavior in an online shopping context914 cited

Cited by

2019Standardisation of enterprise architecture development for smart cities28 cited
2014Website Quality and Profitability Evaluation in Ecommerce Firms Using Two-stage DEA Model27 cited
2009Measuring e‐commerce‐quality: an exploratory review21 cited
2020Determinants of Customer Loyalty Dimensions16 cited
2019Proposing a Service Quality Framework for Mobile Commerce15 cited
2020Purchasing through Social Platforms with Buy Buttons: A Basic Hierarchical Sequence14 cited
2014A Structural Equations Modeling of purchasing decision through e-commerce12 cited
2015Mise à l’épreuve de la cartographie des concepts comme méthode intégrative d’identification et d’analyse d’un écosystème entrepreneurial9 cited
2011Understanding the Consumer Experience in Retailing Channel Using Critical Incident Technique7 cited
2012Determining Factors on Purchasing Decision Through e-Commerce: A Structural Equations Modelling Framework6 cited
2011Using Effective E-Commerce Strategies to Improve Organizational Performance5 cited