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Scenario planning at British Airways—A case study
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  • 2010Revisiting and extending our understanding of Pierre Wack's the gentle art of re-perceiving30 cited
  • 2014Strategic learning, foresight and hyperopia21 cited
  • 2004Scenarios for future service encounters

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  • 2017Serialisation and the use of Twitter: Keeping the conversation alive in public policy scenario projects8 cited
  • 2012Smart factory: E-business perspective of enhanced ERP in aircraft manufacturing industry8 cited