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Quality services: policies and practices in Malaysia

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References

1996Quality reference service: A preliminary case study26 cited

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2016Job characteristics, work involvement, and job performance of public servants99 cited
2002Overview of Quality Management Practices in Selected Asian Countries30 cited
2009User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban.7 cited
2010Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal.5 cited

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