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Higher education quality assessment model: towards achieving educational quality standard
16 references·7 citing·47 second hop
Higher education quality assessment model: towards achieving educational quality standard (2015)Higher education quality assessment model…Developing Country Studies (2018)Developing Country StudiesEuropean Journal of Business and Management (2017)European Journal of Business …Models, Methods, Concepts & Applications of the Analytic Hierarchy Process (2012)Models, Methods, Concepts & A…Customer Participation in Services Production and Delivery (2012)Customer Participation in Ser…The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab (2010)The Impact of Service Quality…Evaluation of the factors that determine quality in higher education: an empirical study (2010)Evaluation of the factors tha…Analytic Hierarchy Process and Expert Choice: Benefits and limitations (2009)Analytic Hierarchy Process an…Quality Assurance In Higher Education (2007)Quality Assurance In Higher E…Journal of Institutional Research (2006)Journal of Institutional Rese…The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis (2004)The effects of specific job s…Examination of the dimensions of quality in higher education (2004)Examination of the dimensions…10 years of service quality measurement: reviewing the use of the SERVQUAL instrument (2002)10 years of service quality m…Student Evaluation of College Teaching Effectiveness: a brief review (1998)Student Evaluation of College…A framework for the dimensions of quality in higher education (1996)A framework for the dimension…Electronic Document Management: Challenges and Opportunities for Information Systems Managers (1995)Electronic Document Managemen…Customer participation in service production and delivery. (1990)Customer participation in ser…RETRACTED: Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh (2023)RETRACTED: Assessing Service …Understanding the interaction among enablers of quality enhancement of higher business education in Pakistan (2022)Understanding the interaction…Students’ Perceptions of Service Quality in Saudi Universities: The SERVPERF Model (2021)Students’ Perceptions of Serv…Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment (2021)Measuring Online Teaching Ser…Filling the quality gaps for a futuristic management education (2020)Filling the quality gaps for …A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions (2020)A conceptual model developmen…Quality in higher education institutions: insights from the literature (2018)Quality in higher education i…The Journal of College Science Teaching (1971)Chronicle of Higher Education (1996)Student Evaluation of Teaching Effectiveness: An assessment of student perception and motivation (2003)Survey of 12 Strategies to Measure Teaching Effectiveness (2005)Educational Researcher (2010)Gender biases in student evaluations of teaching (2016)A scaling method for priorities in hierarchical structures (1977)The Analytic Hierarchy Process (1985)Analytic Hierarchy Process (2013)Risk analysis in green supply chain using fuzzy AHP approach: A case study (2015)A bibliometric-based survey on AHP and TOPSIS techniques (2017)Implementation of an Online Software Tool for the Analytic Hierarchy Process (AHP-OS) (2018)Qualitative Evaluation Methods (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Learning to Teach in Higher Education (2003)A framework for implementing TQM in higher education programs (2007)Are students customers? TQM and marketing perspectives (2007)Definitions of Quality in Higher Education: A Synthesis of the Literature (2015)The analytic hierarchy process : planning, priority setting, resource allocation (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)APPLICATION OF MULTIPLE-CRITERIA DECISION-MAKING TECHNIQUES AND APPROACHES TO EVALUATING OF SERVICE QUALITY: A SYSTEMATIC REVIEW OF THE LITERATURE (2015)Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)A Service Quality Model and its Marketing Implications (1984)Measuring web-based service quality (2002)International students' decision‐making process (2006)Problems in the Transition from Elite to Mass Higher Education. (1973)Educating the reflective practitioner (1987)Academic quality, league tables, and public policy: A cross-national analysis of university ranking systems (2005)Outcomes of Quality Assurance: A Discussion of Knowledge, Methodology and Validity (2008)The knowledge triangle, European higher education policy logics and policy implications (2010)Pakistan Economic Survey 1963–64 (1965)Developing and Training Human Resources in Organizations (1983)The Science of Training: A Decade of Progress (2001)Effect of social media sharing on destination brand awareness and destination quality (2019)Relationship Among Economic Growth, Energy Consumption, CO 2 Emission, and Urbanization: Evidence From MINT Countries (2020)The role of micro, small and medium enterprises (MSMEs) to the sustainable development of sub-Saharan Africa and its challenges: a systematic review of evidence from Ethiopia (2022)Fundamentals of the analytic network process — Dependence and feedback in decision-making with a single network (2004)The analytic hierarchy process and analytic network process: an overview of applications (2010)A New Model for Determining Weight Coefficients of Criteria in MCDM Models: Full Consistency Method (FUCOM) (2018)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Understanding Service Convenience (2002)Glass Breaking, Strategy Making, and Value Creating: Meta-Analytic Outcomes of Women as CEOs and TMT members (2016)Flexibility and Resilience in Corporate Decision Making: A New Sustainability-Based Risk Management System in Uncertain Times (2021)Effect of Occupational Transfers on Employee Engagement in Private Universities in Western Kenya By IJISRT (2024)
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References

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175 cited
  • 200210 years of service quality measurement: reviewing the use of the SERVQUAL instrument89 cited
  • Cited by

    • 2021Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment101 cited
    • 2018Quality in higher education institutions: insights from the literature94 cited
    • 2021Students’ Perceptions of Service Quality in Saudi Universities: The SERVPERF Model68 cited
    • 2023RETRACTED: Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh44 cited
    • 2020A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions40 cited
    • 2022Understanding the interaction among enablers of quality enhancement of higher business education in Pakistan21 cited
    • 2020Filling the quality gaps for a futuristic management education16 cited