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The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance
16 references·4 citing·44 second hop
The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance (2008)The relationship marketing orientation of…Mail and internet surveys : the tailored design method (2007)Mail and internet surveys : t…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Applied Business research: Qualitative and Quantitative Methods (2001)Applied Business research: Qu…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)From Marketing Mix to Relatio…From Marketing Mix to Relationship Marketing (1994)From Marketing Mix to Relatio…Downsizing to Improve Strategic Position (1994)Downsizing to Improve Strateg…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Research methods for business: A skill building approach (1993)Research methods for business…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Planned patterns of strategic behavior and their relationship to business‐unit performance (1988)Planned patterns of strategic…A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships (1984)A Model of the Distributor's …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Modeling the Influence of Relationship Marketing, Green Marketing and Innovative Marketing on the Business Performance of Small, Medium and Micro Enterprises (SMMES) (2016)Modeling the Influence of Rel…EXPLORING THE IMPACT OF ISLAMIC BUSINESS ETHICS AND RELATIONSHIP MARKETING ORIENTATION ON BUSINESS PERFORMANCE: THE ISLAMIC BANKING EXPERIENCE (2015)EXPLORING THE IMPACT OF ISLAM…Spillover effects of a firm's relationship marketing orientation in the logistics triad (2014)Spillover effects of a firm's…CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality (2014)CRM/e-CRM Effects on Banks Pe…Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2007Mail and internet surveys : the tailored design method9,606 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 1994From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing2,349 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
  • 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
  • 1994From Marketing Mix to Relationship Marketing1,410 cited
  • 1984A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships1,128 cited
  • 1988Planned patterns of strategic behavior and their relationship to business‐unit performance

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554 cited
  • 1994Downsizing to Improve Strategic Position377 cited
  • Cited by

    • 2014CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality26 cited
    • 2015EXPLORING THE IMPACT OF ISLAMIC BUSINESS ETHICS AND RELATIONSHIP MARKETING ORIENTATION ON BUSINESS PERFORMANCE: THE ISLAMIC BANKING EXPERIENCE25 cited
    • 2014Spillover effects of a firm's relationship marketing orientation in the logistics triad17 cited
    • 2016Modeling the Influence of Relationship Marketing, Green Marketing and Innovative Marketing on the Business Performance of Small, Medium and Micro Enterprises (SMMES)12 cited