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Connecting internal management systems in service organizations
9 references·0 citing·38 second hop
Connecting internal management systems in service organizations (1998)Connecting internal management systems in…The system’s view for clarification of quality vocabulary (1998)The system’s view for clarifi…ISO 9001 Quality System: An Interpretation for the University* (1998)ISO 9001 Quality System: An I…Integration of quality and environmental management systems (1998)Integration of quality and en…TQM in higher education ‐ a review (1997)TQM in higher education ‐ a r…ISO 9000 and other metastandards: Principles for management practice? (1997)ISO 9000 and other metastanda…Environmental versus quality standards ‐ an overview and comparison (1997)Environmental versus quality …The service-quality audit A hotel case study (1996)The service-quality audit A h…A TQM model for higher education and training (1995)A TQM model for higher educat…Systems thinking: Critical thinking skills for the 1990s and beyond (1993)Systems thinking: Critical th…Out of the Crisis (1982)Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000 (2003)How integrated are environmental, quality and other standardized management systems? An empirical study (2008)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)Higher education as a filter (1973)An Instrument for Measuring the Critical Factors of Quality Management (1989)Total Quality in Higher Education (1994)An integrated framework of indices for quality management in education: a faculty perspective (2008)Implementation of Total Quality Management in Higher Education (2010)A model for total quality management in higher education (2011)Total quality control (1961)The art of Japanese management (1981)Delivering Quality Service (1990)Utilising six sigma for improving pass percentage of students: A technical institute case study (2010)Teaching quality in higher education: An introductory review on a process-oriented teaching-quality model (2012)Developing a decomposed alumni satisfaction model for higher education institutions (2015)Quality planning and analysis (1970)The management and control of quality (1989)ISO 9000 Quality Management Standards and Financial Investment Services (2001)Quality audits: their status, prowess and future focus (2005)Development of a conceptual model for risk-based quality management system (2017)The ISO 14000 handbook (1996)Five Elements for Organizational Decision-Making with an Environmental Management System (2004)Experience with an integrated management system in a sugar and ethanol manufacturing unit (2013)Marketing Intangible Products and Product Intangibles (1981)New Tools for Achieving Service Quality (1984)Pinpointing the real cost of quality in a service company (1991)How Product Quality Drives Profitability: The Experience at Holiday Inn (2001)Electronic service quality (e-SQ) in tourism : development of a scale for the assessment of e-SQ of tourism websites (2006)Global Management of Quality Assurance Systems (1994)Holonic model for a quality system in academia (1999)Education Improvement through ISO 9000 Implementation: Experiences in Taiwan* (2004)Navigating towards sustainable development: A system dynamics approach (2005)Synthesis of System Dynamics Tools for Holistic Conceptualization of Water Resources Problems (2012)Mapping the social dimension of the circular economy (2021)UNDERSTANDING THE INFLUENCE OF ENVIRONMENTAL STANDARDS ON JUDGMENTS AND CHOICES. (2000)What happened to the ISO 9000 lustre? An eight-year study (2010)The ISO/IEC 27001 information security management standard: literature review and theory-based research agenda (2021)
this work references cited by second hop

References

  • 1993Systems thinking: Critical thinking skills for the 1990s and beyond593 cited
  • 1998Integration of quality and environmental management systems316 cited
  • 1997TQM in higher education ‐ a review207 cited
  • 1997ISO 9000 and other metastandards: Principles for management practice?145 cited
  • 1998The system’s view for clarification of quality vocabulary59 cited
  • 1995A TQM model for higher education and training47 cited
  • 1997Environmental versus quality standards ‐ an overview and comparison32 cited
  • 1998ISO 9001 Quality System: An Interpretation for the University*31 cited
  • 1996The service-quality audit A hotel case study22 cited

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