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The Paradox of Unsatisfying but Stable Relationships—A Look at German Car Suppliers · Study

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ArticleThe Paradox of Unsatisfying but Stable Relationships—A Look at German Car Suppliers

Klaus Backhaus1999

Article1999

The Paradox of Unsatisfying but Stable Relationships—A Look at German Car Suppliers

Klaus Backhaus · Joachim Büschken

55 citations·0/0 files stored·Journal of Business Research

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Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Quality and Supply Management

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References

1937The Nature of the Firm 1994The Commitment-Trust Theory of Relationship Marketing 1985The economic institutions of capitalism firms, markets, relational contracting 1991Comparative Economic Organization: The Analysis of Discrete Structural Alternatives 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships 1978Vertical Integration, Appropriable Rents, and the Competitive Contracting Process 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives 1984Groups in Context: A Model of Task Group Effectiveness

Cited by

2020Buyer dependence in B2B relationships: The role of supplier investments, commitment form, and trust 2009Effects of organizational and serviceperson orientation on customer loyalty 2018A Meta-analysis of Satisfaction-Loyalty Relationship in E-Commerce: Sample and Measurement Characteristics as Moderators 2019What does it take to make the most of supplier relationships?2013Theorizing through metaphorical transfer in OM/SCM research: Divorce as a metaphor for strategic buyer–supplier relationship dissolution

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Year1999

Typearticle

Published1999-11-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations55

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

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doi10.1016/s0148-2963(98)00037-x

openalex_workW2016737675

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2021Questioning the relevance of supplier satisfaction for preferred customer treatment: Antecedent effects of comparative alternatives and multi-dimensionality

2005Strategy dynamics in industrial marketing: a business types perspective

1998Kundenbindung im Industriegütermarketing