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The effect of customer information during new product development on profits from goods and services
16 references·16 citing·41 second hopsampled
The effect of customer information during new product development on profits from goods and services (2014)The effect of customer information during…The Sources of Innovation (2007)The Sources of InnovationService-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Product Development Decisions: A Review of the Literature (2001)Product Development Decisions…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices (1997)PDMA Research on New Product …The Comparative Advantage Theory of Competition (1995)The Comparative Advantage The…“Sticky Information” and the Locus of Problem Solving: Implications for Innovation (1994)“Sticky Information” and the …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Free Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Information and Consumer Behavior (1970)Information and Consumer Beha…The Paradox of Customer Participation: The Role of Perceived Risk in Technology‐Based Innovation (2025)The Paradox of Customer Parti…Sustainable marketing (2024)Sustainable marketingInvolving online community customers in product innovation: The double-edged sword effect (2023)Involving online community cu…How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention? (2021)How Do Value Co-Creation and …Customer involvement, business capabilities and new product performance (2021)Customer involvement, busines…How to improve new product performance through customer relationship management and product development management: evidence from China (2020)How to improve new product pe…The influence of place on health-care customer creativity (2019)The influence of place on hea…The Austrian view and value co-creation process in solution-oriented firms: A seven stage, “solution prototyping” framework (2019)The Austrian view and value c…Complaining practices on social media in tourism: A value co-creation and co-destruction perspective (2019)Complaining practices on soci…WHEN TO CALL THE CUSTOMER? TIMING OF CUSTOMER INVOLVEMENT IN THE DEVELOPMENT OF NEW PRODUCTS AND SERVICES (2018)WHEN TO CALL THE CUSTOMER? TI…The role of customer participation in building new product development speed capabilities in turbulent environments (2018)The role of customer particip…Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector (2017)Examining the relationships a…Does one size fit all? New service development across different types of services (2017)Does one size fit all? New se…The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis (2015)The Effectiveness of Customer…Fresh perspectives on customer experience (2015)Fresh perspectives on custome…Patient involvement and service innovation in healthcare (2014)Patient involvement and servi…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. (1994)\nThe use of partial least squares path modeling in international marketing (2009)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Economics of Information (1976)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Economic Welfare and the Allocation of Resources for Invention (1962)An Evolutionary Theory of Economic Change. (1983)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)The Problem of Non-Response in Sample Surveys (1946)A Critical Comparison of Three Strategies of Collecting Data from Households (1967)Mail Surveys and Response Rates: A Literature Review (1975)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)The Evolution of Cooperation (1981)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys17,460 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 2007The Sources of Innovation5,110 cited
  • 1973Free Competition and the Optimal Amount of Fraud4,017 cited
  • 1994“Sticky Information” and the Locus of Problem Solving: Implications for Innovation3,752 cited
  • 1995The Comparative Advantage Theory of Competition2,728 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,887 cited
  • 2006Competing through service: Insights from service-dominant logic1,713 cited
  • 2001Product Development Decisions: A Review of the Literature

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1,702 cited
  • 1997PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices1,490 cited
  • Cited by

    • 2015The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis554 cited
    • 2015Fresh perspectives on customer experience340 cited
    • 2019Complaining practices on social media in tourism: A value co-creation and co-destruction perspective244 cited
    • 2017Does one size fit all? New service development across different types of services49 cited
    • 2018The role of customer participation in building new product development speed capabilities in turbulent environments49 cited
    • 2020How to improve new product performance through customer relationship management and product development management: evidence from China36 cited
    • 2023Involving online community customers in product innovation: The double-edged sword effect34 cited
    • 2021Customer involvement, business capabilities and new product performance30 cited
    • 2021How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention?19 cited
    • 2017Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector18 cited
    • 2019The Austrian view and value co-creation process in solution-oriented firms: A seven stage, “solution prototyping” framework13 cited
    • 2019The influence of place on health-care customer creativity9 cited
    • 2018WHEN TO CALL THE CUSTOMER? TIMING OF CUSTOMER INVOLVEMENT IN THE DEVELOPMENT OF NEW PRODUCTS AND SERVICES9 cited
    • 2025The Paradox of Customer Participation: The Role of Perceived Risk in Technology‐Based Innovation7 cited
    • 2014Patient involvement and service innovation in healthcare6 cited
    • 2024Sustainable marketing6 cited