Towards a New Model of Co-Creation of Value in E-Learning Service Systems

Abstract

Advances in information and communication technologies make e-learning an integral part of everyday life. An e-learning service can be viewed as a technology-based service system that provides educational value through instructor-learner interaction. However, little attention has been given to the services aspect of e-learning in scholarly literature. This paper examines how the conceptual framework of Service Science, Management, and Engineering (SSME), a new academic discipline also known as service science, can be applied to design innovative e-learning systems for higher education. The author introduces a service-driven model of e-learning that can be used to develop effective educational systems that will provide knowledge co-creation opportunities and meet the needs and expectations of learners in the 21st century.

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