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Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers

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2003Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes407 cited

2002Cross-Cultural Consumption: Global Markets, Local Realities406 cited

Cited by

2015The influence of customer participation on service failure perceptions70 cited
2018Finding desirable post-consumption behaviors41 cited
2016Antecedents of Business Travelers’ Satisfaction33 cited
2022Self-Checkout behaviours at supermarkets: does the technological acceptance model (TAM) predict smart grocery shopping adoption?32 cited
2017Strategic consequences of self-service technology evaluations31 cited
2021Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry28 cited
2017Luxury accommodation – significantly different or just more expensive?25 cited
2019‘Service with a piercing’: Does it (really) influence guests’ perceptions of attraction, confidence and competence of hospitality receptionists?22 cited
2022Luxury tourism: where we go from now?17 cited
2023Is Authenticity the New Luxury? Examining the Components and Dynamics of the Luxury Accommodation Experience13 cited
2014Understanding the actual use of mobile devices in private clubs in the US9 cited
2025The Interaction Effect of Self-Service Technology and Firms’ Facilitating Conditions on Co-Created Value: A Service-Dominant Logic Perspective9 cited
2023Pendidikan dan Pelatihan Menghubungkan Teori dan Praktik Mahasiswa sebagai Guest Experiment Business Luxury Hotel di Jakarta0 cited