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A Kano-CKM model for customer knowledge discovery

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References

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1997The Tacit Dimension12,409 cited
2017The Motivation to Work5,564 cited
1984Attractive Quality and Must-Be Quality3,436 cited
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1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
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2001From tacit knowledge to knowledge management: leveraging invisible assets198 cited
1997Applying the Kano Methodology to Meet Customer Requirements: NASA's Microgravity Science Program

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130 cited

1999Comparing Employees in Traditional Job Structures vs Telecommuting Jobs Using Herzberg's Hygienes & Motivators37 cited

Cited by

2013Exploring the role of customer relationship management (CRM) systems in customer knowledge creation321 cited
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2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
2009A study on customer, supplier, and competitor knowledge using the knowledge chain model109 cited
2011A novel approach to regression analysis for the classification of quality attributes in the Kano model: an empirical test in the food and beverage industry105 cited
2008Knowledge creation in a supply chain104 cited
2020Achieving a just–in–time supply chain: The role of supply chain intelligence87 cited
2015Exploring the critical quality attributes and models of smart homes79 cited
2010C-Kano model: a novel approach for discovering attractive quality elements65 cited
2012Contribution to quality research: a literature review of Kano's model from 1998 to 201258 cited
2011The Influence of Customer Knowledge on CRM Performance of Malaysian ICT Companies: A Structural Equation Modeling Approach54 cited
2020Customer knowledge management in SMEs : Review and research agenda53 cited
2015Exploring the role of knowledge management practices in fostering customer relationship management as a catalyst of marketing innovation49 cited
2010An integrated approach of Kanos model and Importance-Performance Analysis in identifying key success factors46 cited
2015Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry43 cited
2023Customer Relationship Management in an Era of Digital Disruption and Business Model Evolution32 cited