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Retailer behavior as determinant of service quality in Indian retailing
16 references·1 citing·33 second hop
Retailer behavior as determinant of service quality in Indian retailing (2010)Retailer behavior as determinant of servi…Advances in Consumer Research (2025)Advances in Consumer ResearchService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Advances in Consumer Research (1992)Advances in Consumer ResearchA Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Dimensions of Real and Virtual Consumer Experiences (2015)Dimensions of Real and Virtua…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Customer Engagement (2011)Specification Tests in Econometrics (1978)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Choosing the Right Words (1995)Helping Crisis Managers Protect Reputational Assets (2002)Building Understanding of the Domain of Consumer Vulnerability (2005)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992Advances in Consumer Research2,863 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited

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  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
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    • 2015Dimensions of Real and Virtual Consumer Experiences12 cited