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Intrinsic value of business-to-business relationships: An empirical taxonomy · Study

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ArticleIntrinsic value of business-to-business relationships: An empirical taxonomy

Sergio Biggemann2011

Article2011

Intrinsic value of business-to-business relationships: An empirical taxonomy

Sergio Biggemann · Francis A. Buttle

79 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Quality and Supply Management Outsourcing and Supply Chain Management

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References

1984Case Study Research: Design and Methods 1994Handbook of Qualitative Research 2003Evolving to a New Dominant Logic for Marketing 1994Competing paradigms in qualitative research.1987Developing Buyer-Seller Relationships 1975Markets and Hierarchies 2012Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value

Cited by

2022Exploring the role of relationship management and relationship quality in B2B: empirical insights and future research directions 2024Customer-perceived value in the circular economy: A multidimensional framework 2017The combined effect of product returns experience and switching costs on B2B customer re-purchase intent 2014The emergent role of value representation in managing business relationships 2019How to measure B2B relationship value to increase satisfaction and loyalty

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Year2011

Typearticle

Published2011-08-31

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations79

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2011.08.004

openalex_workW2018054256

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2019

Purchasing and supply management practices in customer value creation

2013Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward programs

2016The social context for value co-creations in an entrepreneurial network