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Using a multiple‐attribute approach for measuring customer satisfaction with retail banking services in Kuwait

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References

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1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1999The Role of Emotions in Marketing3,295 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited

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1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited

2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited

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2016Summarizing Factors of Customer Experience and Building a Structural Model Using Total Interpretive Structural Modelling Technology29 cited
2019Determinants of banking consumers’ engagement in post service failure positive word-of-mouth28 cited
2013Key determinant factors for retail bank switching in Ghana27 cited
2013An Assessment of the Perceived Service Quality: Comparison of Islamic and Conventional Banks at Pakistan20 cited
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2018Consumer choices among service brands offering ethical attributes16 cited