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The Impact of Computerized Performance Monitoring on Service Work: Testing a Causal Model
16 references·7 citing·37 second hop
The Impact of Computerized Performance Monitoring on Service Work: Testing a Causal Model (1991)The Impact of Computerized Performance Mo…Computerization, productivity, and quality of work-life (1989)Computerization, productivity…The PLS Program System: Latent Variables Path Analysis with Partial Least Squares Estimation (1988)The PLS Program System: Laten…Work Transformed: Automation and Labor in the Computer Age (1986)Work Transformed: Automation …Computerized performance monitoring systems: use and abuse (1986)Computerized performance moni…Individual's reactions to performance feedback in organizations: A control theory perspective (1984)Individual's reactions to per…The Measurement of Work Performance: Methods, Theory, and Applications (1983)The Measurement of Work Perfo…Mail and Telephone Surveys: The Total Design Method. (1982)Mail and Telephone Surveys: T…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…MIS RESEARCH: REFERENCE DISCIPLINES AND A CUMULATIVE TRADITION (1980)MIS RESEARCH: REFERENCE DISCI…A Typology for Integrating Technology, Organization, and Job Design (1980)A Typology for Integrating Te…Control Systems in Organizations (1979)Control Systems in Organizati…Consequences of individual feedback on behavior in organizations. (1979)Consequences of individual fe…Research in Management Information Systems: The Minnesota Experiments (1977)Research in Management Inform…On the Folly of Rewarding A, While Hoping for B. (1975)On the Folly of Rewarding A, …Development of the Job Diagnostic Survey. (1975)Development of the Job Diagno…Managerial Attitudes and Performance. (1968)Managerial Attitudes and Perf…Will monitoring systems kill intrinsic motivation? An empirical study (2013)Will monitoring systems kill …Where is the line between benign and invasive? An examination of psychological barriers to the acceptance of awareness monitoring systems (2002)Where is the line between ben…Is Knowledge Management Really an Oxymoron? Unraveling the Role of Organizational Controls in Knowledge Management (2002)Is Knowledge Management Reall…Value in Triangulation: A Comparison of Two Approaches for Combining Qualitative and Quantitative Methods (1997)Value in Triangulation: A Com…Computerized performance monitoring: A review of human resource issues (1995)Computerized performance moni…The effects of computerized performance monitoring: An ethical perspective (1994)The effects of computerized p…The Effect of Information Format and Performance Pattern on Performance Appraisal Judgments in a Computerized Performance Monitoring Context1 (1994)The Effect of Information For…Management Misinformation Systems (1967)A Program for Research on Management Information Systems (1973)Forecasting and Planning: An Evaluation (1981)Information Systems as a Reference Discipline1 (2002)A paradigmatic and methodological examination of information systems research from 1991 to 2001 (2004)Generalized expectancies for internal versus external control of reinforcement. (1966)Handbook of Industrial and Organizational Psychology. (1977)Goal setting and task performance: 1969–1980. (1981)The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. (1996)Motivation and Personality (1997)Focus on Formative Feedback (2008)Motivation through the design of work: test of a theory (1976)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)The measurement of experienced burnout (1981)The job demands-resources model of burnout. (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Nature and consequences of halo error: A critical analysis. (1993)The Happy-Productive Worker Thesis Revisited (2008)Temporal Diversity and Team Performance: The Moderating Role of Team Temporal Leadership (2011)Can the field of MIS be disciplined? (1989)A Self-Efficacy Theory Explanation for the Management of Remote Workers in Virtual Organizations (1999)Uncovering the intellectual core of the information systems discipline (2008)Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Self‐determination theory and work motivation (2005)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Methods of coping with social desirability bias: A review (1985)Incivility in the workplace: Incidence and impact. (2001)Nonresponse Rates and Nonresponse Bias in Household Surveys (2006)ORGANIZATIONAL MEMORY (1991)What leaders need to know: A review of social and contextual factors that can foster or hinder creativity (2004)Managing Strategic Contradictions: A Top Management Model for Managing Innovation Streams (2005)Feedback valence, feedback style, task autonomy, and achievement orientation: Interactive effects on creative performance. (1998)The role of goal orientation following performance feedback. (2001)A Multiple-Goal, Multilevel Model of Feedback Effects on the Regulation of Individual and Team Performance. (2004)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1975Development of the Job Diagnostic Survey.7,244 cited
  • 1982Mail and Telephone Surveys: The Total Design Method.6,852 cited
  • 1968Managerial Attitudes and Performance.2,209 cited
  • 1979Consequences of individual feedback on behavior in organizations.1,821 cited
  • 1975On the Folly of Rewarding A, While Hoping for B.1,584 cited
  • 1980MIS RESEARCH: REFERENCE DISCIPLINES AND A CUMULATIVE TRADITION493 cited
  • 1977Research in Management Information Systems: The Minnesota Experiments336 cited
  • 1983The Measurement of Work Performance: Methods, Theory, and Applications322 cited
  • 1984Individual's reactions to performance feedback in organizations: A control theory perspective288 cited
  • 1988The PLS Program System: Latent Variables Path Analysis with Partial Least Squares Estimation260 cited
  • 1986Work Transformed: Automation and Labor in the Computer Age225 cited
  • 1980A Typology for Integrating Technology, Organization, and Job Design174 cited
  • 1986Computerized performance monitoring systems: use and abuse162 cited
  • 1989Computerization, productivity, and quality of work-life

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162 cited
  • 1979Control Systems in Organizations103 cited
  • Cited by

    • 2002Where is the line between benign and invasive? An examination of psychological barriers to the acceptance of awareness monitoring systems164 cited
    • 1995Computerized performance monitoring: A review of human resource issues88 cited
    • 1997Value in Triangulation: A Comparison of Two Approaches for Combining Qualitative and Quantitative Methods64 cited
    • 1994The effects of computerized performance monitoring: An ethical perspective41 cited
    • 2013Will monitoring systems kill intrinsic motivation? An empirical study27 cited
    • 2002Is Knowledge Management Really an Oxymoron? Unraveling the Role of Organizational Controls in Knowledge Management18 cited
    • 1994The Effect of Information Format and Performance Pattern on Performance Appraisal Judgments in a Computerized Performance Monitoring Context16 cited