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Cited by

• 1995The balanced score‐card: short‐term guest or long‐term resident?113 cited
• 1994Analysis of job stress profile in the hotel industry110 cited
• 1999Hotel performance and competitive advantage: a contingency approach82 cited
• 1995A Positioning Analysis of Hotel Brands63 cited
• 2009Leadership styles and ethical decision-making in hospitality management62 cited
• 1998The way forward52 cited
• 1989Leadership and managerial effectiveness in the hospitality industry49 cited
• 1992Hospitality managers' communication practices40 cited
• 1990The nature of managerial work in the hospitality industry39 cited
• 2001An exploratory application of Schein's Career Anchors Inventory to Hotel Executive Operating Committee members34 cited
• 2006Employability skills and students' self-perceived competence for careers in hospitality industry29 cited
• 2014Who’s in Charge Now? The Decision Autonomy of Hotel General Managers28 cited
• 1993A Conceptual Framework of the Hotel General Manager's Job24 cited
• 1989Work activities of hotel managers in Northern Ireland: a Mintzbergian analysis24 cited
• 2010