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Tourism Destinations: Antecedents to Customer Satisfaction and Positive Word-of-Mouth
16 references·3 citing·41 second hop
Tourism Destinations: Antecedents to Customer Satisfaction and Positive Word-of-Mouth (2013)Tourism Destinations: Antecedents to Cust…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Emotion And Adaptation (1991)Emotion And AdaptationThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …An approach to environmental psychology (1974)An approach to environmental …International Encyclopedia of the Social Sciences. (1968)International Encyclopedia of…The Hidden Chain of Branded Telecommunication Services Delivery: Value, Trust, Brand, Price Tolerance and Word of Mouth Communication Chain (2020)The Hidden Chain of Branded T…The Role of Private Label Brands in Enhancing Service Satisfaction in the Hotel Industry: Comparing Luxury and Boutique Hotels (2018)The Role of Private Label Bra…Customer Engagement Behaviors in Hospitality: Customer-Based Antecedents (2017)Customer Engagement Behaviors…Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1968International Encyclopedia of the Social Sciences.3,486 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model

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3,379 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • Cited by

    • 2017Customer Engagement Behaviors in Hospitality: Customer-Based Antecedents97 cited
    • 2018The Role of Private Label Brands in Enhancing Service Satisfaction in the Hotel Industry: Comparing Luxury and Boutique Hotels16 cited
    • 2020The Hidden Chain of Branded Telecommunication Services Delivery: Value, Trust, Brand, Price Tolerance and Word of Mouth Communication Chain15 cited