Organization citizenship behaviour: an examination of the influence of the workplace

Abstract

Observes that a recent focus of organization behaviour and management theory has been on desirable, yet informal organization behaviours. Explains that this behaviour is called organization citizenship, or the “good soldier syndrome” and, although the definition of organization citizenship is debated, most definitions of being a “good soldier” include prosocial behaviours, helping others, innovating, volunteering and the lack of undesirable behaviour. Seeks to advance the theory of organizational citizenship by examining the relationship between organization citizenship and the environment in which that citizenship behaviour is manifested: the research issue is ‐ are people who perceive their work environments positively good citizens, or is good citizenship an individual phenomenon, which will be present in any work environment?

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