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Service orientation and performance: an organizational perspective

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References

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1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
2011External Control of Organizations: Resource Dependence Perspective14,181 cited
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1990The Effect of a Market Orientation on Business Profitability7,973 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
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1982Mail and Telephone Surveys: The Total Design Method.6,852 cited
1998Competitive advantage: creating and sustaining superior performance5,791 cited
1993Market Orientation: Antecedents and Consequences4,340 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications

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4,123 cited

1983Concepts of Culture and Organizational Analysis4,047 cited

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