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Development and validation of the active empathetic listening scale
16 references·16 citing·34 second hopsampled
Development and validation of the active empathetic listening scale (2005)Development and validation of the active …E-S-QUAL (2004)E-S-QUALResearch design: qualitative, quantitative, and mixed methods approaches (2003)Research design: qualitative,…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The use of lisrel in validating marketing constructs (1991)The use of lisrel in validati…Qualitative evaluation and research methods, 2nd ed. (1990)Qualitative evaluation and re…Qualitative evaluation and research methods (1990)Qualitative evaluation and re…Qualitative evaluation and research methods (1990)Qualitative evaluation and re…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Measuring individual differen…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A multidimensional approach to individual differences in empathy (1980)A multidimensional approach t…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…How Concrete Language Shapes Customer Satisfaction (2020)How Concrete Language Shapes …Mindfulness and Leadership: Communication as a Behavioral Correlate of Leader Mindfulness and Its Effect on Follower Satisfaction (2019)Mindfulness and Leadership: C…Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? (2019)Building customer relationshi…Mere listening effect on creativity and the mediating role of psychological safety. (2018)Mere listening effect on crea…Influence of empathy on hotel guests’ emotional service experience (2017)Influence of empathy on hotel…The Importance of Starting Right: The Influence of Accurate Intuition on Performance in Salesperson–Customer Interactions (2015)The Importance of Starting Ri…Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews (2014)Factors Affecting Customer Sa…Transformational leadership, innovative work behavior, and employee well-being (2013)Transformational leadership, …The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty (2013)The influence of empathy in c…Salesperson's listening ability as an antecedent to relationship selling (2013)Salesperson's listening abili…The Active-Empathic Listening Scale (AELS): Conceptualization and Evidence of Validity Within the Interpersonal Domain (2011)The Active-Empathic Listening…Supportive Listening (2011)Supportive ListeningActive-Empathic Listening as a General Social Skill: Evidence from Bivariate and Canonical Correlations (2011)Active-Empathic Listening as …Tourists' information search: the differential impact of risk and uncertainty avoidance (2009)Tourists' information search:…The feedforward interview (2009)The feedforward interview“You're the Kind of Guy That We All Want for a Drinking Buddy”: Expressions of Parasocial Interaction on Floydlandis.com (2009)“You're the Kind of Guy That …The revised UCLA Loneliness Scale: Concurrent and discriminant validity evidence. (1980)Social dominance orientation: A personality variable predicting social and political attitudes. (1994)High Self‐Control Predicts Good Adjustment, Less Pathology, Better Grades, and Interpersonal Success (2004)The Functional Architecture of Human Empathy (2004)Mind, Self, and Society (2015)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Integrating quantitative and qualitative research: how is it done? (2006)Achieving Effective Remote Working During the COVID‐19 Pandemic: A Work Design Perspective (2020)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)The qualitative content analysis process (2008)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1990Qualitative evaluation and research methods24,203 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Research design: qualitative, quantitative, and mixed methods approaches18,745 cited
  • 1990Qualitative evaluation and research methods17,943 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1983Measuring individual differences in empathy: Evidence for a multidimensional approach.10,260 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990Qualitative evaluation and research methods, 2nd ed.8,420 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1980A multidimensional approach to individual differences in empathy4,712 cited
  • 2004E-S-QUAL3,962 cited

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  • 1991The use of lisrel in validating marketing constructs1,864 cited
  • Cited by

    • 2011The Active-Empathic Listening Scale (AELS): Conceptualization and Evidence of Validity Within the Interpersonal Domain234 cited
    • 2014Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews204 cited
    • 2020How Concrete Language Shapes Customer Satisfaction190 cited
    • 2009Tourists' information search: the differential impact of risk and uncertainty avoidance129 cited
    • 2019Mindfulness and Leadership: Communication as a Behavioral Correlate of Leader Mindfulness and Its Effect on Follower Satisfaction128 cited
    • 2009The feedforward interview126 cited
    • 2009“You're the Kind of Guy That We All Want for a Drinking Buddy”: Expressions of Parasocial Interaction on Floydlandis.com122 cited
    • 2019Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?114 cited
    • 2015The Importance of Starting Right: The Influence of Accurate Intuition on Performance in Salesperson–Customer Interactions107 cited
    • 2013Salesperson's listening ability as an antecedent to relationship selling106 cited
    • 2011Active-Empathic Listening as a General Social Skill: Evidence from Bivariate and Canonical Correlations104 cited
    • 2018Mere listening effect on creativity and the mediating role of psychological safety.101 cited
    • 2013Transformational leadership, innovative work behavior, and employee well-being100 cited
    • 2017Influence of empathy on hotel guests’ emotional service experience92 cited
    • 2013The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty92 cited
    • 2011Supportive Listening84 cited