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Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response
16 references·16 citing·40 second hopsampled
Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response (2008)Trust and Relational Commitment in Corpor…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)The Company and the Product: …Reputation: Realizing Value from the Corporate Image (1996)Reputation: Realizing Value f…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…STAKEHOLDER‐AGENCY THEORY (1992)STAKEHOLDER‐AGENCY THEORYRelationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION. (1991)KEEPING AN EYE ON THE MIRROR:…WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. (1990)WHAT'S IN A NAME? REPUTATION …Determinants of Interorganizational Relationships: Integration and Future Directions (1990)Determinants of Interorganiza…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Attribution: Perceiving the Causes of Behavior (1987)Attribution: Perceiving the C…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Markets and Hierarchies: Anal…Can we build a relationship through artificial intelligence (AI)? Understanding the impact of AI on organization-public relationships (2024)Can we build a relationship t…Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China (2023)Restoring trust through trans…Toward a caring government: Advancing ethical government public relations with a care-based relationship cultivation model (2022)Toward a caring government: A…Linking Authenticity in CSR Communication to Organization-Public Relationship Outcomes: Integrating Theories of Impression Management and Relationship Management (2021)Linking Authenticity in CSR C…Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal (2020)Responding to a Health Crisis…Hierarchical consistency of strategies in image repair theory: PR practitioners’ perceptions of effective and preferred crisis communication strategies (2018)Hierarchical consistency of s…Elaborating the halo effect of SCCT: how and why performance history affects crisis responsibility and organizational reputation (2017)Elaborating the halo effect o…Communication after an integrity-based trust violation: How organizational account giving affects trust (2017)Communication after an integr…Ethics as a precursor to organization–public relationships: Building trust before and during the OPR model (2016)Ethics as a precursor to orga…A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda (2016)A State of Emergency in Crisi…A new approach for measuring corporate reputation (2014)A new approach for measuring …Gauging an Integrated Model of Public Relations Value Assessment (PRVA): Scale Development and Cross-Cultural Studies (2012)Gauging an Integrated Model o…Safeguarding reputation through strategic, integrated and situational crisis communication management (2011)Safeguarding reputation throu…Reputation Repair at the Expense of Providing Instructing and Adjusting Information Following Crises (2011)Reputation Repair at the Expe…Opportunities and threats for competitors in product‐harm crises (2010)Opportunities and threats for…Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact (2010)Crisis Response Effectiveness…Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Economic Action and Social Structure: The Problem of Embeddedness (1985)Communication Strategies in Marketing Channels: A Theoretical Perspective (1990)Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Corporate Stakeholders and Corporate Finance (1987)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Building Strong Brands (1995)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)What We Know and Don’t Know About Corporate Social Responsibility (2012)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Judgment under Uncertainty: Heuristics and Biases (1974)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Separation of Ownership and Control (1983)The processes of causal attribution. (1973)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Role congruity theory of prejudice toward female leaders. (2002)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)The Capabilities of Market-Driven Organizations (1994)The Comparative Advantage Theory of Competition (1995)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1987Attribution: Perceiving the Causes of Behavior3,713 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 1991KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION.2,929 cited
  • 1996Reputation: Realizing Value from the Corporate Image2,620 cited
  • 1992STAKEHOLDER‐AGENCY THEORY

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2,530 cited
  • 1990Determinants of Interorganizational Relationships: Integration and Future Directions2,407 cited
  • Cited by

    • 2014A new approach for measuring corporate reputation157 cited
    • 2021Linking Authenticity in CSR Communication to Organization-Public Relationship Outcomes: Integrating Theories of Impression Management and Relationship Management78 cited
    • 2011Safeguarding reputation through strategic, integrated and situational crisis communication management74 cited
    • 2020Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal63 cited
    • 2016A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda57 cited
    • 2016Ethics as a precursor to organization–public relationships: Building trust before and during the OPR model53 cited
    • 2022Toward a caring government: Advancing ethical government public relations with a care-based relationship cultivation model50 cited
    • 2017Communication after an integrity-based trust violation: How organizational account giving affects trust49 cited
    • 2010Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact49 cited
    • 2023Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China48 cited
    • 2011Reputation Repair at the Expense of Providing Instructing and Adjusting Information Following Crises48 cited
    • 2010Opportunities and threats for competitors in product‐harm crises47 cited
    • 2018Hierarchical consistency of strategies in image repair theory: PR practitioners’ perceptions of effective and preferred crisis communication strategies43 cited
    • 2024Can we build a relationship through artificial intelligence (AI)? Understanding the impact of AI on organization-public relationships42 cited
    • 2012Gauging an Integrated Model of Public Relations Value Assessment (PRVA): Scale Development and Cross-Cultural Studies40 cited
    • 2017Elaborating the halo effect of SCCT: how and why performance history affects crisis responsibility and organizational reputation39 cited