Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Student Satisfaction Guarantees: An Empirical Examination of Attitudes, Antecedents, and Consequences

16 references·16 citing·30 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1990Comparative fit indexes in structural models.25,213 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1991Scale Development : Theory and Applications15,552 cited
1989The Practice of Social Research14,398 cited
1973A Reliability Coefficient for Maximum Likelihood Factor Analysis7,327 cited
1904The Psychological Bulletin4,187 cited
1981The Informational Role of Warranties and Private Disclosure about Product Quality2,491 cited
1977Breaking Free from Product Marketing2,056 cited
2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
1993A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?1,017 cited
1990Customer participation in service production and delivery.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

759 cited

1982Warranty and Other Extrinsic Cue Effects on Consumers' Risk Perceptions587 cited

Cited by

2007Pedagogical affect, student interest, and learning performance140 cited
2006The desired teaching qualities of lecturers in higher education: a means end analysis110 cited
2006Student Attitudes Toward College Courses: An Examination of Influences and Intentions89 cited
2010Understanding the characteristics of effective professors: the student's perspective76 cited
2011Are Students Telling Us the Truth? A Critical Look at the Student Evaluation of Teaching74 cited
2015An examination of factors contributing to student satisfaction in Armenian higher education70 cited
2004A conceptual model and empirical examination of the effect of service guarantees on post‐purchase consumption evaluations65 cited
2015Student satisfaction or happiness?52 cited
2009Did I Choose the Right University? How Post-Purchase Information Affects Cognitive Dissonance, Satisfaction and Perceived Service Quality50 cited
2012An empirical examination of the relationships between service quality, satisfaction and behavioral intentions in higher education setting49 cited
2009The PESPERF scale45 cited
2011When Students Complain39 cited
2012Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions38 cited
2021Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students34 cited
2021Measuring service quality at an online university: using PLS-SEM with archival data32 cited
2008Service Recovery in Marketing Education: It's What We Do That Counts32 cited