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Services offshoring
16 references·2 citing·40 second hop
Services offshoring (2010)Services offshoringInvisible costs in offshoring services work (2007)Invisible costs in offshoring…A comparison of reliability between telephone and web-based surveys (2007)A comparison of reliability b…Offshoring: The Next Industrial Revolution? (2006)Offshoring: The Next Industri…Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons (2005)Dimensions of service quality…Comparing Data from Online and Face-to-face Surveys (2005)Comparing Data from Online an…Country‐of‐origin and brand effects on consumers’ evaluations of cruise lines (2002)Country‐of‐origin and brand e…The Moderating Effects of Country of Assembly, Country of Parts, and Country of Design on Hybrid Product Evaluations (2001)The Moderating Effects of Cou…Consumer ethnocentrism in international services marketing (1998)Consumer ethnocentrism in int…Consumer Trade-Offs and the Evaluation of Services (1995)Consumer Trade-Offs and the E…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Partitioning Country of Origin Effects: Consumer Evaluations of a Hybrid Product (1993)Partitioning Country of Origi…Matching Product Catgeory and Country Image Perceptions: A Framework for Managing Country-of-Origin Effects (1992)Matching Product Catgeory and…The Effect of National Culture on the Choice of Entry Mode (1988)The Effect of National Cultur…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Marketing Strategies and Organizational Structures for Service Firms (1981)Marketing Strategies and Orga…A framework to study vendors’ contribution in a client vendor relationship in information technology service outsourcing in India (2016)A framework to study vendors’…Offshoring of higher education services in strategic nets: A dynamic capabilities perspective (2014)Offshoring of higher educatio…Country-of-Origin Effects on Product Evaluations (1982)Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review (1989)DISTANCE MATTERS: LIABILITY OF FOREIGNNESS, INSTITUTIONAL DISTANCE AND OWNERSHIP STRATEGY (2004)Consumer‐based brand equity and country‐of‐origin relationships (2006)The influences of electronic word‐of‐mouth message appeal and message source credibility on brand attitude (2011)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer satisfaction with services: putting perceived value into the equation (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The nature and measurement of meaning. (1952)Country Image: Halo or Summary Construct? (1989)A Meta-Analysis of Country-of-Origin Effects (1995)The Animosity Model of Foreign Product Purchase: An Empirical Test in the People's Republic of China (1998)A review and meta-analysis of country-of-origin research (1999)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Orientation (2001)Determinants of trust in a service provider: the moderating role of length of relationship (2002)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Journal of International Business Studies (1975)The Internationalization Process of the Firm—A Model of Knowledge Development and Increasing Foreign Market Commitments (1977)Culture's Consequences: International Differences in Work-Related Values. (1983)The theory and practice of econometrics (1986)The Architecture of Cooperation: Managing Coordination Costs and Appropriation Concerns in Strategic Alliances (1998)INTERNATIONAL EXPANSION BY NEW VENTURE FIRMS: INTERNATIONAL DIVERSITY, MODE OF MARKET ENTRY, TECHNOLOGICAL LEARNING, AND PERFORMANCE. (2000)Representativeness of the Patient-Reported Outcomes Measurement Information System Internet panel (2010)Online, face-to-face and telephone surveys—Comparing different sampling methods in wine consumer research (2013)A Review of Conceptual Approaches and Empirical Evidence on Probability and Nonprobability Sample Survey Research (2019)Trade and Wages, Reconsidered (2008)Trade And Industrialisation After Globalisation's 2nd Unbundling: How Building And Joining A Supply Chain Are Different And Why It Matters (2011)Global Value Chains in a Changing World (2013)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988The Effect of National Culture on the Choice of Entry Mode6,253 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1992Matching Product Catgeory and Country Image Perceptions: A Framework for Managing Country-of-Origin Effects1,150 cited
  • 1993Tracking the evolution of the services marketing literature977 cited
  • 1995Consumer Trade-Offs and the Evaluation of Services774 cited
  • 1981Marketing Strategies and Organizational Structures for Service Firms763 cited
  • 2006Offshoring: The Next Industrial Revolution?712 cited
  • 2005Comparing Data from Online and Face-to-face Surveys570 cited
  • 1993Partitioning Country of Origin Effects: Consumer Evaluations of a Hybrid Product427 cited
  • 2005Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons317 cited
  • 2007Invisible costs in offshoring services work275 cited
  • 2002Country‐of‐origin and brand effects on consumers’ evaluations of cruise lines254 cited
  • 2007A comparison of reliability between telephone and web-based surveys224 cited
  • 1998

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Consumer ethnocentrism in international services marketing
203 cited
  • 2001The Moderating Effects of Country of Assembly, Country of Parts, and Country of Design on Hybrid Product Evaluations193 cited
  • Cited by

    • 2016A framework to study vendors’ contribution in a client vendor relationship in information technology service outsourcing in India21 cited
    • 2014Offshoring of higher education services in strategic nets: A dynamic capabilities perspective18 cited